Experience

St. James' Court, A Taj Hotel, London

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • Aug 2022 - Present

• Reservations Supervisor / In-house Trainer

  • Mar 2014 - Aug 2022

  I have been working for Taj hotels for almost 6 years now and I have been promoted as a Reservation Supervisor. Responsible for high quality service to the guest. Constantly portraying a highly professional image of the hotel and paying attention to guest satisfaction and efficiency.Duties• Checking arrivals for the next day on daily basis• Producing reports and checking them• Arranging guests requests and amenities• Manage reservations enquiries, amendments and cancellations received by phone, fax or mail in a prompt and professional manner.• Identify guest's personal needs, determine appropriate room type and follow up-selling techniques to maximise revenue.• Produce quotations and confirmation letters to the clients.• Input and access data in the reservation system.• Ensure bookings are guaranteed and no show charges/ late cancellation charges are applied where appropriate.• Charge advance purchase rates and provide invoices.• Comply with quality assurance expectations and company standards Show less



Taj Hotels London

• Service Center Manager

  • Mar 2014 - Aug 2022



Grange Wellington Hotel

• United Kingdom
• Hospitality

• Front Desk Receptionist

  • Apr 2013 - Mar 2014

  Duties • Greeting and meeting the guest. • Check-in and checkout. • Making Reservation. • Dealing with enquiries. • Banking. • Checking arrivals and departure for the following day. • Checking front office balance reports and credit exceptions. • Dealing with Lost property. • Ensuring all paperwork has been completed for the smooth running of the shift. • Dealing with emergencies. • Ordering stationary. Duties • Greeting and meeting the guest. • Check-in and checkout. • Making Reservation. • Dealing with enquiries. • Banking. • Checking arrivals and departure for the following day. • Checking front office balance reports and credit exceptions. • Dealing with Lost property. • Ensuring all paperwork has been completed for the smooth running of the shift. • Dealing with emergencies. • Ordering stationary.



Chutney Mary

• United Kingdom
• 1 - 100 Employee

• Reservations Agent

  • Jan 2009 - Aug 2009

  Duties • Attending phone calls and providing customers with information about the restaurant, services and facilities. • Co-ordinating with all other departments in order to bring the best possible results. • Making reservations and sending confirmations. • Checking guest arrivals and guest request. • Booking party rooms. Duties • Attending phone calls and providing customers with information about the restaurant, services and facilities. • Co-ordinating with all other departments in order to bring the best possible results. • Making reservations and sending confirmations. • Checking guest arrivals and guest request. • Booking party rooms.



Le Meridien Piccadilly

• London, England, United Kingdom

• Reservations Agent

  • Jun 2003 - Dec 2008

  Duties • Operating switch board and directing calls appropriately. • Making reservations, sending confirmations, checking arrivals and special request. • Greeting guest in a courteous manner and recording all necessary information about them before reserving the room. • Dealing with customer enquiries about the hotel facilities and reservation possibilities. Duties • Operating switch board and directing calls appropriately. • Making reservations, sending confirmations, checking arrivals and special request. • Greeting guest in a courteous manner and recording all necessary information about them before reserving the room. • Dealing with customer enquiries about the hotel facilities and reservation possibilities.



TRS Trade Centre

• London, England, United Kingdom

• Corporate Receptionist

  • Jul 2002 - Jun 2003

  Duties • Operating switch board and directing calls appropriately. • Registering clients and issuing passes. • Ordering stationary. • Dealing with emergencies. Duties • Operating switch board and directing calls appropriately. • Registering clients and issuing passes. • Ordering stationary. • Dealing with emergencies.