Experience

Xtra Power Tools (LSL Tools Private Limited)

• India
• Machinery Manufacturing
• 1 - 100 Employee

• GM- International Business

  • Dec 2021 - Present

  Products: Power weeders/ Power tillers/ Mini Straw Balers/ Mini Paddy harvesters Profile: New product establishment. Network development (Latin America/ Africa) Retaining & driving existing distributors. Products: Power weeders/ Power tillers/ Mini Straw Balers/ Mini Paddy harvesters Profile: New product establishment. Network development (Latin America/ Africa) Retaining & driving existing distributors.



Bharat Engineering Company (Universal Implements)

• India
• Machinery Manufacturing
• 1 - 100 Employee

• Senior Manager- International Business

  • Sep 2019 - Dec 2021

  Profile- New product development. For overseas markets. Technical training of products to sales & service staff. Online support to overseas distributors. Network development- Overseas (Opened Macedonia, Bangladesh, Sudan, Malawi, Syria, Yemen, Peru, Serbia & Ecuador) Profile- New product development. For overseas markets. Technical training of products to sales & service staff. Online support to overseas distributors. Network development- Overseas (Opened Macedonia, Bangladesh, Sudan, Malawi, Syria, Yemen, Peru, Serbia & Ecuador)



International tractors limited

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• International Business Development Manager

  • Jan 2014 - Sep 2019

  • Product positioning &development as per market specific market requirements, feasibility & potential study. • Stabilizing new products after launch & supporting existing products by equipping Channel Partners on appropriate systems, infrastructure, spare parts and trained manpower. • Analysis of customer feedback on product & service to improve sales. • Upgrading dealer facilities. • Ensuring Channel Partner Profitability by various initiatives. (Implementation of mobile service and promotional events). • Conducting monthly/ quarterly audits, safety audits & workshop process related audits. • Training, new products identification & development, market intelligence & competition monitoring. • Identifying & organizing technical TRAININGS & DEMO to workshop team and customers. • Testing of Implements. Rotavator, Plough (MB Reversible MB & DISC), Riggers, Sugarcane planter etc. • Field testing of products and implements, in comparison to competitor models. • Active member of CFT (Cross Functional Team) for early product improvements. • Achieving targeted Spares Sale. • Ensure timely disbursement of warranty claims. • To anchor supply and management of FOC, Float retro fitment material from HO, Plant and vendors. • Developed the manuals and procedures for all the new models launched by ITL and ensure timely up-gradations and release of technical literature and bulletins to distributors/ dealers. • To drive dealer service Index Management program. • Recognized for taking initiative in the development of FARMERS KIT. • MERIT of achieving highest improvement in CUSTOMER SATISFACTION in ASEAN region. • Successfully enabled in- house training and skill competition at distributor/ dealer workshop. • Holds the merit of organizing over 50 Mega Service Camps in ASEAN (Philippines, Myanmar and Bangladesh) in collaboration with originally equipped suppliers. Show less



Mahindra and Mahindra Limited [Automotive, Farm Equipment and Agri Business] Swaraj Division

• Jabalpur Area, India

• Assistant Sales Manager

  • Aug 2003 - Jan 2014

  • Responsible for the performances of M.P’s 33 dealers by ensuring proper functioning of Customer/ Field service operations at these authorized setups. • Monthly review of dealers and DET’s to ensure alignment & achievement of individual goals with organization goals. • Strengthening and improving the service support of dealers to serve the customer and products better. • Handling of new tractors. Checks during storage period, PDI and on field installation. • Responsible for identifying and appointing new dealers/ branches to improve service reach. • Key customer engagement by planning and executing activities (SWARAJ Free Service camps [In-house and locality] and Swasth Tractor Swasth Chalak camps and Local Mechanics meet). • Supporting team in Customer Engagement Activities to increase business (New product launches, Kisan Sammelans, demo programs.). • Training of Dealer manpower, (Product and Behavioral). Evaluation of dealership sales & service team skill level. • Customer complaint handling. • Emphasizing on Customer Satisfaction Number- CSI audit of 3 CSI dealers. Closure of action points within one month based on internal/ TNS customer survey. • To conduct DSCI audit at 14 dealers for better service delivery. • Spare part management- Monitoring Spares and XM oil sales. • Coordination with OE dealers for better service. • Implementation of single window warranty at selected dealers for battery and tyres. • Provide product feedback from field or vice versa, for product improvement. • Ensuring DMS implementation on star dealers. Show less