Experience

Paytm E-Commerce Pvt. Ltd

• India
• 1 - 100 Employee

• Operations Executive

  • Jun 2018 - Present

  Software’s worked upon salesforce panel, seller panel, one direct NCH (Grievance andconsumer court), Forum.• Co-ordinate with the sales Team, & Finance Team for the creation merchant Id.• Onboarding of the merchant with the help of merchant id and making them live digitally onPaytm.• Creation of deals and Gift card and making the deals & Gift cards live on Paytm.• Raising the issues with the merchant in case of voucher not working or any issue related withdeal or gift card voucher.• Co-ordinate with the CST Team regarding the major cases.

• Business operations Executive

  • Jun 2017 - Jun 2018

  Maintain O2O tracker (All region) and update the solution as per the concern team.• Handle Category O2O tracker for Mobile/Laptop category and share the data with onboarding team.• POSM Procurement, planning, deployment as per market needs.

• Quality Assurance Executive

  • Jul 2015 - May 2017

  Responsible for planning and ensuring quality audits are conducted in various merchant locationsas well as Paytm aligned facilities like Fulfilment Centers, Seed centers, Pick & Pack centers.• Improve customer experience by analyzing category wise return data and defining criteria for nonperforming merchant and suggesting action plan to concerned stakeholders.• Save maximum amount in RTO/DTO claim reconciliation audits by settling maximum cases incompany’s favor after proper justification and alignment of all concerned stakeholders.• Identifying fraudulent returns through investigations and audits at return processing center.• Design and implement SOP’s to improve audit activity performance pan-India.• Responsible for publishing daily reports for quality audit activities conducted across India.Evaluate audit findings and take appropriate actions to improve merchant performance.• To improve the catalog and to reduce the returns after analyzing customer feedback reports.