Sr. Business Analyst

• Aug 2022 - Present

Business Development Manager

• Jul 2020 - Jul 2022

 Handling a team size of 12 members and responsible for a revenue target of 1.75 Cr every quarter.  Developing a growth strategy for the company focusing on both financial gain and customer satisfaction.  Conducting research to identify new markets and prospecting clients by generating new leads through various techniques.  Arranging business meetings with prospective clients.  Promoting the company’s services, addressing or predicting client’s objectives.  Preparing sales contracts and ensuring adherence to law-established rules and guidelines.  Keeping records of sales, revenues, invoices etc.  Following the complete sales cycle from prospecting to closure. Show less

Manager - Operations & Sales

• Sep 2019 - Jul 2020

 Achieving quotas in sales and profit margins.  Responsible for training and hiring staff.  Overseeing the process of ordering supplies.  Entailing strategies and implementing special promotions.  Adherence with safety standards regarding club operations.  Inventory Management & P&L Management.  Achieving quotas in sales and profit margins.  Responsible for training and hiring staff.  Overseeing the process of ordering supplies.  Entailing strategies and implementing special promotions.  Adherence with safety standards regarding club operations.  Inventory Management & P&L Management.

General Manager - Operations & Sales

• Mar 2019 - Aug 2019

• Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Regularly review product quality and research new vendors • Organize and supervise shifts • Appraise staff performance and provide feedback to improve productivity • Estimate future needs for goods, kitchen utensils and cleaning products • Ensure compliance with sanitation and safety regulations • Manage restaurant’s good image and suggest ways to improve it • Control operational costs and identify measures to cut waste • Create detailed reports on weekly, monthly and annual revenues and expenses • Promote the brand in the local community through word-of-mouth and restaurant events • Recommend ways to reach a broader audience (e.g. discounts and social media ads) • Train new and current employees on proper customer service practices • Implement policies and protocols that will maintain future restaurant operations Show less

Restaurant Manager

• Nov 2015 - Jan 2019

• Develops implements and monitor the business strategies for department. • Develops and implements strategies for the assigned Food & Beverage outlet that supports achievement of the hotel’s goals. • Assists in the development of the marketing plan (SWOT analysis) for the outlet by keeping current on competitors on a regular basis. • Provides employees with current up-to-date information on menu offerings & increases sales by coaching employees on effective sales techniques • Coordinates the set-up of restaurants and lounge areas in accordance with brand standards. • Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques. • Leads monthly staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items. • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities and Communicates performance expectations • Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve restaurant and hotel services. • Ensure grooming standards, performance standards are monitored. • Ensure Guest satisfaction is as per the hotel standards and regular guest History updating. • Monitor inventories, procurement, breakage and store requests for optimum utilization and cost effective operations. Show less

Assistant Manager F&B

• Mar 2014 - Jun 2015

• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set. • To assign responsibilities to subordinates, implementing Multi-Tasking principle and to check their performance periodically. • To be constantly involved in the operation • To establish and strictly adhere to the par stocks for all operating equipment, supplies, Inventoried items, and to ensure that the outlet is adequately equipped. • To conduct monthly inventory checks on all operating equipment and supplies. • To control the requisitioning, storage and careful use of all Operating Equipment and Supplies. • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. • To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.• To establish a rapport with guests maintaining good customer relationship Show less

Management Trainee

• Jul 2012 - Mar 2014

Dealing and Understanding F&B Operations.

Industrial Trainee

• Dec 2010 - May 2011

Understanding the core, value and importance of each department. Understanding the core, value and importance of each department.