Experience

Eagle Software India Pvt Ltd.

• 1 - 100 Employee

• Project Manager

  • Nov 2011 - Present

  *Direct and manage project development from beginning to end. * Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. * Ensure that project meets it's deliverables in agreed schedule, as per the scope, within stipulated budget and as per the quality standards. * Diagnose and evaluate potential risks and issues throughout the project. * Monitor and manage resources (staff, suppliers, and hardware & software) in a cost effective manner, identify opportunities for cost reduction, and action cost reduction initiatives. *Conduct Root Cause Analysis and create a recommendations report in order to identify successful and unsuccessful project elements * Coach, lead and manage the team resources by sharing expertise for team development * Effectively collaborates and communicates with the stakeholders and ensure client satisfaction. Show less



Transport Corporation of India Ltd.

• 1 - 100 Employee

• Key Account Manager

  • Mar 2008 - Nov 2011

  Business Development: Heading the overall responsibility of providing Air/courier/cargo solutions with effective planning of Inbound and outbound transportation facilities. Key Account: Overseeing NOKIA project biggest client for TCI XPS in India, analysing operational wastage & maintaining to reduced Transit Time. Maintaining PR with the client and giving proper response with proper follow-up of the consignment, preparing MIS report on daily basis. Ledger and checked the adequacy of internal control system. Vendor Development: To Develop Vendor for feeder route, which is responsible for Booking and delivery of the consignments within 150 to 300 km only from customer premises. And SSBA (supreme sub business associate) for Hub to Hub delivery for pan India. Help them to get Business from the surroundings, regularly evaluating the performance and visibility of each and every Vendor. Client Relationship Management: Building and maintaining healthy business relations with local influencers and institutional clients. Maintaining quality policy by giving error free service to the customers’ right from the first time. Ensuring high customer satisfaction matrices by achieving delivery & service quality norms. Tracking and compiling, market research based on primary and secondary data, periodic & need based reports, addressing various important and functional aspects of the Business and implementing plans to improve. Developing strategies for maximizing customer satisfaction of current and prospective customers. Team Management: Imparting /organizing training programs for achieving pre planned business targets. Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets. Show less