Experience

EDGE

• India
• Software Development
• 1 - 100 Employee

• Manager of Customer Success

  • Nov 2019 - Present

• Customer Success Manager

  • Jun 2016 - Oct 2019

• Program Manager

  • Apr 2014 - May 2016

• Project Manager

  • May 2013 - Mar 2014



Laserwords

• India
• Book and Periodical Publishing
• 100 - 200 Employee

• Delivery Head

  • Jun 2010 - May 2013

  --> Manage the digital division for overall execution and delivery of eLearning projects--> Leadership and project management, managing large (200+) teams --> Track the revenue target, capacity planning and management reporting--> Preparation of budget - financial analysis and cost modeling--> Work with global sales team on collateral, RFPs, RFIs, POCs etc.--> Responsible for CSI activities and quality measures--> Build the team to execute new product development



PwC

• Professional Services
• 700 & Above Employee

• MBA intern

  • Jan 2010 - May 2010

  Worked on eGovernance projects like bid evaluation process, documentation and reviews (SRS, RFI and RFP).Data Center Best practices and customization for SMEs



LTI - Larsen & Toubro Infotech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• MBA - Summer intern

  • Jun 2009 - Jul 2009

  CRM consulting (SFA)Review of sales process and key account management; Analysis - salesforce.com suitability