Experience

Heimstaden
• Sweden
• Real Estate
• 200 - 300 Employee
• Head Of Operations

  • Apr 2022 - Present


Savills

• United Kingdom
• Real Estate
• 700 & Above Employee

• General Manager

  • Aug 2020 - Apr 2022

  • Allegro Living is the largest build to rent property in Birmingham with 603 units including studios, 1 bed apartment, 2 bed apartment and 3 bed apartments. • Responsible for overall operations of the building making sure that the building is safe and legally compliant. • Responsible for Health and Safety compliance coordination utilizing Savills systems; liaising with the FM team as required. • Responsible to set up the M&E contract and manage all reactive and capex maintenance. • Dealing with litigation and insurance claims as required. • Providing regular asset performance reports and attending regular meetings with line manager • Driving rental growth, ensuring that rents in the building are maximized yet competitive within the local market • Managing the building expenditure budget and ensuring value for money from suppliers, maximizing the net operating income. Manage a budget of circa £2m. • Forging productive relationships with key service partners for the efficient running of the building. • Team management and development - Manage and develop capabilities through recruitment, training, coaching, performance management and succession planning.



Homes for Students

• United Kingdom
• Facilities Services
• 200 - 300 Employee

• Senior Property Manager

  • Aug 2018 - Aug 2020

  • Manage and develop capability across the property team, raising performance through coaching and feedback, using performance management methods where appropriate. • Responsible for recruitment and induction of property teams and managing other HR processes. • Liaising with the students on a day to day basis, being the point to interface with relating to open days, intake and departures, student wellbeing and behaviour, events management, damage recharges, monthly reporting and attendance at monthly meetings where notified by the ROM. • Responsible for sales and marketing of the properties. Manage the social media accounts to maximize engagement with students and stakeholders. • Responsible for organizing and managing the check in, check out and room turnaround process. • Responsible for managing the summer bookings and arranging their turn arounds as short lets. • Responsible for managing complaints and flat disputes, ensuring the satisfactory resolution. • Responsible for the management of all Property customer-related, maintenance and operational issues. • Responsible for ensuring the property is compliant with legislation and risks are appropriately identified and managed. • Responsible for facilities management, setting up contracts with facilities management companies, raising purchase orders, managing capex and reactive budget. • Responsible for the implementation and measurement of customer experience within the Property which is monitored through internal and external student surveys. • Overall accountability for property performance against KPIs, including customer satisfaction, compliance & financial information. • Responsible for liaising with universities to achieve maximum occupancy levels by hosting open days and other events. • Responsible for managing complex stakeholder relationships including senior management, clients, client representatives, outsourced maintenance, and contractors.



Travelodge Hotels Limited

• United Kingdom
• Hospitality
• 700 & Above Employee

• General Manager

  • Aug 2008 - Jul 2018

  Birmingham Central Bullring Travelodge is a Flagship hotel of Travelodge, a 210 bedroom property with a fully operational bar cafe in the heart of Birmingham. Key responsibilities include: • Maximise sales and profit within the hotel and deliver agreed targets and sales plan. • Manage the bar café operations in line with food safety regulations. • Manage and control the costs of the business that includes payroll, linen, bar café stock, disposable, maintenance, small equipment, cleaning material etc. • Ensure compliance with cash handling, accounts, licensing, company property, and security and stock procedures in the hotel. • Hold regular meetings with the team in order to encourage open communication at all levels and ensure that the team is engaged, enabled and motivated. • Develop and manage the team through regular feedback and reviews, agree action plans and timescales for follow up. • Take full responsibility for the Brand and ensure the hotel team consistently maintains company’s brand standards and expectations by following company’s policies and procedures. • Leading the team by example, and from the front, ensuring the hotel team delivers and recognises the importance of great customer service. • Recruit and induct the right people for the team in line with company’s policies and provide ongoing development to help them reach their full potential. • Analyse and benchmark the performance of the hotel, sharing best practice, and drive ongoing improvements in all areas. • Ensure that all legislation is adhered to, including employment law, health and safety, food hygiene, COSHH.


Deccan Enterprises Private Limited
• India
• Consumer Services
• Design and Development Engineer

  • Mar 2007 - Sep 2007

Indian Institute of Technology, Delhi
• Higher Education
• 700 & Above Employee
• Research Associate

  • Jun 2006 - Mar 2007