Experience

iMAD Research
• United States
• Market Research
• 1 - 100 Employee
• Sr.Manager - Research Services

  • Apr 2023 - Present

Virabh Research
• India
• Market Research
• 1 - 100 Employee
• Director

  • May 2020 - Apr 2023

QuestionPro
• United States
• Software Development
• 300 - 400 Employee
• Sr. Manager - Audience

  • Oct 2019 - Apr 2020


Lucid, LLC

• United States
• Software Development

• Associate Director

  • Sep 2017 - Sep 2019

  Lucid was one of the best part of my professional journey.

• Team Lead - Operations and Project Management

  • May 2016 - Sep 2017

  Managing Operations & Market Research Projects.www.luc.id

• Senior Project Manager

  • Jun 2015 - May 2016

  Managing Market Research Projects on Fulcrum. www.luc.id



WNS Global Services

• Financial Services
• 300 - 400 Employee

• Deputy Manager

  • Oct 2011 - Jun 2015

  Job Profile: Leading a team of 20 members with a rich op structure of 2 Assistant Managers & rest Analyst and senior Analyst. Management that includes team structuring, work allocation and target setting Responsible for achieving all SLA parameters i.e. Accuracy, Timelines and Productivity Responsible for the Quality Checks of the script programmed. Communicate regularly and motivate the team ensuring retention management To undertake conference calls with clients in UK for understanding project requirements. Participation and enablement of certifications related to quality, compliance, process standardization, etc Driving best practice sharing through processes; Ensures that documentation and reusable assets are created in engagements / project teams & shared as appropriate Knowledge Management To set short and long term goals for the team members. To analyze team’s performance and looking after the appraisal cycle. Show less

• Deputy Manager - Market Research

  • Oct 2011 - Jun 2015

  Management that includes team structuring, work allocation and target setting Responsible for achieving all SLA parameters i.e. Accuracy, Timelines and Productivity Responsible for the Quality Checks of the script programmed. Communicate regularly and motivate the team ensuring retention management To undertake conference calls with clients in UK for understanding project requirements. Participation and enablement of certifications related to quality, compliance, process standardization, etc Driving best practice sharing through processes; Ensures that documentation and reusable assets are created in engagements / project teams & shared as appropriate Knowledge Management To set short and long term goals for the team members. To analyze team’s performance and looking after the appraisal cycle. Show less



Omniworld Research Services

• Survey Programmer

  • Jul 2011 - Oct 2011

  Job Profile:  Study setup: Scheduling & Planning projects (what happens when), preparing detailed instructions on studies to ensure studies are correctly administered; and personal briefings to Data Collection and Data Processing when appropriate.  Dialer Management: Managing the Call flow for the entire floor. Managing the Database for the dialer. Managing the productivity & operations for 40+ agents and the teams.  Questionnaire input and specs: Liaising with client; with suggestions/ recommendations for effective data collection.  Project handling: Monitoring job progress and providing feedback; ensuring deadlines are met and taking corrective action where necessary.  Programming: Good experience in survey programming and sample management for different types of studies such as Adhoc, Tracker, Multi-country, Multilanguage, Concept Studies, Survey Including Images and videos etc using tool LIMESURVEY. Show less



Genius Solutions

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sr.Executive – Project Management

  • Oct 2010 - Aug 2011

  My Involvement:  Manage full service; sample only, ad-hoc, tracking, national and international projects of various complexities.  Direct interaction with client and handling online fieldwork management work.  Analyze project needs, establish project management strategy and recommend the appropriate level of planning, scheduling and control.  Daily monitoring of the data collection process.  Identifying improvement areas & implementing measures to maximize customer satisfaction levels.  Ensure that projects are delivered on time, on budget, and meet the client’s requirements  Perform Customer Relationship Management and Team Work  Assisting the senior manager in preparing RFQ's for all the projects. Show less



Cross-tab Market Research Technology

• Executive – Survey Management

  • Nov 2007 - Sep 2010

   Manage full service; sample only, ad-hoc, tracking, national and international projects of various complexities.  Direct interaction with client and handling online fieldwork management work.  Analyze project needs, establish project management strategy and recommend the appropriate level of planning, scheduling and control.  Daily monitoring of the data collection process & Incidence  Identifying improvement areas & implementing measures to maximize customer satisfaction levels.  Ensure that projects are delivered on time, on budget, and meet the client’s requirements  Perform Customer Relationship Management and Team Work  In this design of business acting as a project manager and handling projects from inception till completion.  Responsible for the Quality Checks of the sample programmed.  Direct a variety of projects including attitude measurement, product awareness, pricing, positioning, message and  Promotion testing, Product concept development and market assessment for new products.  To undertake conference calls with clients across the globe.  Managing partners for sample requirement across the globe. Show less



E-Serve Pvt. Ltd

• India
• Human Resources Services
• 1 - 100 Employee

• Senior Customer Support Advisor

  • Mar 2007 - Apr 2008

  Providing Customer Service to the customers of one of the leading bank of the USA. Providing Customer Service to the customers of one of the leading bank of the USA.



ICICI One Source

• United States
• Consumer Services
• 1 - 100 Employee

• Senior Customer Support Advisor

  • Jun 2005 - Feb 2007

  Providing Customer Service to the customers of one of the leading bank of the UK. Providing Customer Service to the customers of one of the leading bank of the UK.



Wipro Spectra Mind

• India
• Appliances, Electrical, and Electronics Manufacturing

• Senior Customer Support Advisor

  • Sep 2003 - Jun 2005

  Providing Technical Support to the customers of one of the leading ISP in USA. Providing Technical Support to the customers of one of the leading ISP in USA.



Sitel India

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Customer Support Advisor

  • May 2002 - Aug 2003

  Providing Technical Support to the customers of one of the leading ISP in USA. Zap InfoTech as Trainer Providing Technical Support to the customers of one of the leading ISP in USA. Zap InfoTech as Trainer