Experience

Skybridge Americas Inc.

• Outsourcing/Offshoring
• 200 - 300 Employee

• Call Escalation Specialist

  • Mar 2019 - Present

  Winnipeg, Canada Area ❖ Answering phones / e-mails, responding to customer questions / complaints and ensure all inquiries are handled and documented on-line in a timely and professional manner; ❖ Making proactive calls to customers when necessary; ❖ Maintaining professional etiquette and provide effective customer service when corresponding with customers via e-mail or phone; ❖ Keep abreast of all policy, procedure, and product changes; ❖ Participate professionally and appropriately in team meetings… Show more ❖ Answering phones / e-mails, responding to customer questions / complaints and ensure all inquiries are handled and documented on-line in a timely and professional manner; ❖ Making proactive calls to customers when necessary; ❖ Maintaining professional etiquette and provide effective customer service when corresponding with customers via e-mail or phone; ❖ Keep abreast of all policy, procedure, and product changes; ❖ Participate professionally and appropriately in team meetings designated to enhance the overall department and/or improve the quality of service provided to clients and customers; ❖ Met the key performance metrics of quality, productivity, and attendance per the program requirements Show less



7-Eleven

• United States
• Retail
• 700 & Above Employee

• Parttime Sales Associate

  • Oct 2019 - Mar 2020

  Winnipeg, Canada Area



VMedia Inc.

• Canada
• Telecommunications
• 1 - 100 Employee

• Customer Care Representative- Sales

  • May 2018 - Jan 2019

  Hyderabad, Telangana, India



D'amore Consulting Pvt Ltd.

• Sales & HR Recruitment Manager

  • Apr 2016 - Dec 2017

  Hyderabad Area, India I have started Working in this organisation as a Sales Supervisor and then picked up the role of Hr Recruiting Manager.



Dreamz

• Store Manager

  • Oct 2007 - Mar 2016

  Hyderabad Store Manager



Oms3 Consulting India Private Limited Indianic Infoco

• India
• IT Services and IT Consulting

• Customer Service Representative

  • Apr 2007 - Oct 2007

  Hyderabad, Telangana, India



Tanla Platforms Limited

• India
• Software Development
• 400 - 500 Employee

• Customer Service Representative

  • Oct 2005 - Aug 2006

  Hyderabad Out bond calls to Cardiff...