Amit Shingala
Help Desk Technician at Heartland Farm Mutual- Claim this Profile
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Topline Score
Bio
Lety Cruz
Amit was a great team player, able to get along and communicate with all hardware technicians. He was a dedicated hard worker with ability to provide exceptional service to users. He always tries to find the best way to an assigned job, and get it done with quality and on time. He gets along very well with everybody, having an open mind, great communication and coordination skills. He is able to manage stressful situations and constrain timelines with great attitude. And, he always behaved with professionalism
Ayda Roknaldin
Amit was one of my best students in Conestoga College. He got superior grade in my classes. He is intelligent and hard working, always successful in his labs and assignments, interested to learn new technologies and supporting others. He has a number of strengths to offer an employer and I highly recommend him.
Lety Cruz
Amit was a great team player, able to get along and communicate with all hardware technicians. He was a dedicated hard worker with ability to provide exceptional service to users. He always tries to find the best way to an assigned job, and get it done with quality and on time. He gets along very well with everybody, having an open mind, great communication and coordination skills. He is able to manage stressful situations and constrain timelines with great attitude. And, he always behaved with professionalism
Ayda Roknaldin
Amit was one of my best students in Conestoga College. He got superior grade in my classes. He is intelligent and hard working, always successful in his labs and assignments, interested to learn new technologies and supporting others. He has a number of strengths to offer an employer and I highly recommend him.
Lety Cruz
Amit was a great team player, able to get along and communicate with all hardware technicians. He was a dedicated hard worker with ability to provide exceptional service to users. He always tries to find the best way to an assigned job, and get it done with quality and on time. He gets along very well with everybody, having an open mind, great communication and coordination skills. He is able to manage stressful situations and constrain timelines with great attitude. And, he always behaved with professionalism
Ayda Roknaldin
Amit was one of my best students in Conestoga College. He got superior grade in my classes. He is intelligent and hard working, always successful in his labs and assignments, interested to learn new technologies and supporting others. He has a number of strengths to offer an employer and I highly recommend him.
Lety Cruz
Amit was a great team player, able to get along and communicate with all hardware technicians. He was a dedicated hard worker with ability to provide exceptional service to users. He always tries to find the best way to an assigned job, and get it done with quality and on time. He gets along very well with everybody, having an open mind, great communication and coordination skills. He is able to manage stressful situations and constrain timelines with great attitude. And, he always behaved with professionalism
Ayda Roknaldin
Amit was one of my best students in Conestoga College. He got superior grade in my classes. He is intelligent and hard working, always successful in his labs and assignments, interested to learn new technologies and supporting others. He has a number of strengths to offer an employer and I highly recommend him.
Credentials
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Office 365: Manage Identities Using Azure AD Connect (Office 365/Microsoft 365)
LinkedInOct, 2020- Sep, 2024 -
Technical Support Fundamentals
Coursera Course CertificatesAug, 2020- Sep, 2024 -
Exam Tips: Certified Associate in Project Management (CAPM)®
LinkedInMay, 2020- Sep, 2024 -
Own Your Voice: Improve Presentations and Executive Presence
LinkedInJan, 2020- Sep, 2024 -
Scrum Master Certified (SMC)
International Scrum Institute™Sep, 2017- Sep, 2024 -
Six Sigma White Belt
Aveta Business InstituteJul, 2017- Sep, 2024 -
Linux: Overview and Installation
THE COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION
Experience
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Heartland Farm Mutual
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Canada
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Insurance
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1 - 100 Employee
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Help Desk Technician
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Jan 2021 - Present
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Calligo
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Jersey
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Data Infrastructure and Analytics
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100 - 200 Employee
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Service Desk Consultant
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Oct 2020 - Jan 2021
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Conestoga College
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Canada
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Higher Education
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700 & Above Employee
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Information Technology Support Technician
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Sep 2019 - Mar 2020
• Worked with MS Server 2012, including Active Directory, Remote Tools, Exchange Servers, and System Center Configuration Management Tools.• Provided help desk support for Active Directory, Office 365, and Pulse Secure VPN using ServiceNow. • Processed over 30 support requests received over a day for technical assistance on a wide range of IT issues.• Provided Level II and III IT Technical support over +1500 users in a large organization. • Worked with MS Server 2012, including Active Directory, Remote Tools, Exchange Servers, and System Center Configuration Management Tools.• Provided help desk support for Active Directory, Office 365, and Pulse Secure VPN using ServiceNow. • Processed over 30 support requests received over a day for technical assistance on a wide range of IT issues.• Provided Level II and III IT Technical support over +1500 users in a large organization.
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Bluestar Systems Inc
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United States
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Machinery Manufacturing
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Information Technology System Analyst
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Feb 2018 - Mar 2019
• Created and Configured a new Active Directory (AD` environment using Windows Server 2008/ 2012 R2.• Support AD concerning Exchange dependencies, review AD sites and Services, DHCP, Office 365, DNS, and schema updates as required. • Proactively monitored data quality issues and provided technology solutions to drive process improvements.• Migrated Windows 7 and MS Office to Windows 10 and Office 365 and provided training to employees to ensure good productivity is in place. • Performed a range of assignments within the IT Service Management (ITSM) Framework, with experience of implantation of ITIL principles.
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SVTronics
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Information Technology Analyst
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Sep 2016 - Jan 2018
• Experience in the ITIL approach to resolving technical problems and Scrum methodologies with Various Technologies. • Created and handled user accounts using Windows Server AD within the company domain, such as adding, deleting users from groups, managing user roles and resetting passwords.• Worked for Tier II and III as an IT support independently to troubleshoot operating systems, office suites, audio-video production systems, servers, network printers, phones, and tablets through the server.• Created and maintained firewall ports protocols, access control policy (ACL), IP filtering and Services documentation and processes.
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Long Island University
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United States
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Higher Education
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700 & Above Employee
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Graduate Assistant, IT Dept.
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Aug 2014 - Dec 2015
• Provide superior 1st and 2nd level technical support to business clients via phone and remotely using Windows, Mac, and Mobile devices through the server.• Perform Network Administration for the newly installed machines for the users: Create user accounts, Password reset, Microsoft office365 setup and Assign group policy.• Installed, configured, maintained, and troubleshoot desktop environments, hardware, software and peripheral equipment like a computer, projector, and printer-scanner.
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Education
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2020 - 2020
Conestoga College
Information Technology, 3.8 -
2014 - 2016
Long Island University
Master's degree, Computer Science -
2019 - 2020
Conestoga College
Project Management, 3.52 -
2007 - 2013
Dharmsinh Desai Institute of Technology
Bachelor of Engineering (BE), Information Technology
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