Experience

Pickrr

• India
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Program Manager

  • Oct 2021 - Present

  • Launched the two value-added service products ( which are Early COD and Connect) in the two segments and oversaw program changes from inception to successful implementation, resulting in a customer satisfaction improvement and an increase in annual retention. • Drive VAS (Early COD and Connect) in two segments and achieved revenue growth of 43% and 30% respectively from inception. • Coordinating with the product team and tech team and giving input continuously to them through data analysis so that products improve regularly in resulting improved customer experience. • Working on Gross margin improvement in all three segments by client’s placed orders data set and their products category.



XOXOtails

• India
• Veterinary Services
• 1 - 100 Employee

• Senior Operations Manager

  • Jan 2020 - Oct 2021

  • Launched and designed the subscription plan which improved the customer retention rate and revenue. • Developed and implemented an inventory placement strategy that minimizes transportation costs and optimizes customer delivery times throughout the complete supply chain process. • Launched and designed two verticals which are “Pet Taxi” and “Walker Services”. Both were implemented successfully and have a significant number of contributions to the total revenue. • Budgeting funds for procurement and sourcing of products ensuring optimum utilization of materials & maximum cost savings. • Analyzed the complete customer purchasing behavior data with some tools ( like Microsoft Power BI, Microsoft Excel, and Python visualization) to forecast customer demand and accordingly designed the procurement process.



Delhivery

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations Manager

  • May 2018 - Jan 2020

  • Handling End to End Warehouse Operations & development which involves Inward, Outward, warehouse Capacity planning, Manpower allocation, Implementation of new processes, and SOP. • Handling B2B and B2C Operation of two warehouses. • Have handled a team of 12+ employees (on role) & 180+ off role diligently ensuring the best productivity out of them. • Ensure proper stock control mechanisms are in place in the warehouse. • Handling End to End Warehouse Operations & development which involves Inward, Outward, warehouse Capacity planning, Manpower allocation, Implementation of new processes, and SOP. • Handling B2B and B2C Operation of two warehouses. • Have handled a team of 12+ employees (on role) & 180+ off role diligently ensuring the best productivity out of them. • Ensure proper stock control mechanisms are in place in the warehouse.



RentoMojo

• India
• Internet Publishing
• 300 - 400 Employee

• Associate Operations Manager

  • Jun 2017 - May 2018

  • Worked in a central team and restructured the process of operations to reduce the TAT of all the verticals (Delivery, Relocation, RVP, Repair and Replacement, Change in the lease). • Responsible for tracking and improving the end-to-end customer experience thereby reducing the escalation count on all sources. • Assisted senior management in developing the QC calculator to standardize QC cost on all products. • Setup various cron and developed KPIs to keep a check on the tickets related to the concerned team after identifying key metrics.



Opinio

• India
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Area Operations Manager

  • Dec 2015 - Feb 2017

  Roles & Responsibilities :- • Done flawless contribution across all departments whether it refers to recruitment,training, operations or sales thereby affecting the revenue of company as whole.•Prepared & reviewed reports on daily, weekly & monthly base to analyse the loopholes in the process as well as identification of defaulters in the system of delivery executives and taken corrective actions accordingly.•Led the team in successful implementation of Partner model thereby reducing the cost per delivery by 50 percent.•Implemented various delivery executive’s engagement programmes to control the attrition rate as well as increase in the percentage of retention rate.•Have ensured a rigorous follow-ups and a strong communication channel among all team members and clients so that none of their (clients) query or concern remains unresolved/unanswered via customer support department.•Have handled a team of 5+ employees (on role) & 200+ delivery/field executives (off role) diligently ensuring the best productivity out of them.•Done performance analysis via various KPIs and managed operations in accordance with the targets set ensuring efficiency as well as economics of business.•Led the team to achieve delivery figures of 1500 in area of Gurgaon with in a period of less than 3 months.

• Management Trainee

  • Sep 2015 - Nov 2015

  Roles and Responsibilities: -•Worked with the team to understand the key concepts of business in terms of revenue, scalability, operations, sales as well as recruitment.•Scouted the area of Gurgaon to identify the potential marketplaces as well as clients who were having the potential to become premium customers.•Provided consistent information to the management about the leading as well as existing competitors in the market so that we can work in accordance with the market development.•Worked with the team to implement the core concept of fulfilment of supply and demand in active areas as the case may be.•Visited field at constant intervals to enhance the delivery executive’s culture as well as to resolve their issues if any.