Experience

Maersk Global Service Center India Private Limited

• India
• Consumer Services
• 1 - 100 Employee

• Dispute Voice Cordinator

  • Nov 2022 - Present

  Navi Mumbai, Maharashtra, India



TransLang Ways Solutions Private Limited

• Translation and Localization
• 1 - 100 Employee

• Customer Relationship Management Manager

  • Nov 2018 - Oct 2022

  Pune, Maharashtra, India Handling most crucial profile of understanding the clients requirement, explaining the same to Project management Team, Ensuring the work is done as per expectation and delivering the final output to the Client on or before timelines. 2. Handling Client’s query throughout the Project. 3. Handling the Team of 5 Project Management Associate, guiding them in drafting mails, coordinating with internal and external stakeholders. 4. Working with Accounts Team in reconciling the… Show more Handling most crucial profile of understanding the clients requirement, explaining the same to Project management Team, Ensuring the work is done as per expectation and delivering the final output to the Client on or before timelines. 2. Handling Client’s query throughout the Project. 3. Handling the Team of 5 Project Management Associate, guiding them in drafting mails, coordinating with internal and external stakeholders. 4. Working with Accounts Team in reconciling the Payments. 5. Providing improvement idea of overall project management. 6. Appointed as CISO and involved in ISO Certification audit. Show less



Moodys Shared Services India Private Ltd

• 1 - 100 Employee

• Finance Supervisor

  • Jan 2016 - Oct 2018

  Gurgaon, India Preparing monthly KPI's and work on various reconciliation Sharing Business and Process related updates with Team Serving as channel between Team and Management Responsible for Team output & Quality Dealing Vendor Payment issues on call/mails Impart Training to New Team Members Assigning work to Team Doing biannually PE's of each Team Member



MOODY'S SHARED SERVICES INDIA PRIVATE LIMITED

• India
• Hospitals and Health Care

• Senior Associate

  • Jan 2013 - Dec 2015

  Gurgaon, India Invoice Processing of Various Regions Review Travel and Expense Report Deal with vendors on daily basis Calls with Local Accountants Work on AP Trade and Bank Reconciliation open Items



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Investment Analyst

  • Mar 2012 - Jan 2013

  Kolkata, West Bengal, India Successful handling of knowledge transfer to offshore by means of teleconference, emails, presentations, assessments & On the Job Training (OJT). 2. Prepared Business documents like: Business Process Document (BPD), Designed Key Performance Indicator (KPI), Process overview PPT’s. 3. Oversee the work allocation and client reporting. 4. Handle client queries as a single point of contact for project related queries. 5. Understand any process changes/update from RBC and communicate the… Show more Successful handling of knowledge transfer to offshore by means of teleconference, emails, presentations, assessments & On the Job Training (OJT). 2. Prepared Business documents like: Business Process Document (BPD), Designed Key Performance Indicator (KPI), Process overview PPT’s. 3. Oversee the work allocation and client reporting. 4. Handle client queries as a single point of contact for project related queries. 5. Understand any process changes/update from RBC and communicate the same with the team. 6. Provide regular feedback to the team to help them improve the performance level

• Team Leader, Client Lloyds Banking Group

  • Nov 2011 - Feb 2012

  London, United Kingdom Prepared & Presented - Due Diligence Trained on New Process Client Interaction & Meetings Daily calls with Offshore Team & Management

• Team Leader

  • Nov 2008 - Nov 2011

  Mumbai, Chennai, Kolkata, Gurgaon Extracting various reports with Business Object XI Tool Allocation of work to Team Resolving Team Issues Maintain Healthy Environment at Work Place



Dow

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Senior Executive

  • Feb 2007 - Oct 2008

  Mumbai Area, India Vendor Management, Invoice Processing, Purchase Order Creation & Updation, Dealing with Global vendors