Experience

AVIZVA

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Director - Program Governance

  • Apr 2023 - Present

• Delivery Director

  • Jul 2014 - Present

  𝓗𝓲𝓰𝓱𝓵𝓲𝓰𝓱𝓽𝓼✌ Bolstered revenue in multi-million dollars through delivery capabilities ✌ Transformed people from waterfall to agile mindset✌ Established strong PMO function to manage large scale programs✌ Setup center of excellence for DevOps, Reporting and QA practice for business expansion✌ Digitally transformed several business processes to reduce operational cost and helping clients improve their market position✌ Setup innovation framework from ideation to rollout at organization level 𝓡𝓸𝓵𝓮𝓼♦ Utilized tools like SWOT analysis to identify barriers and skillset to bridge the gap between market demand and organization capabilities♦ Rolled out Agile roadmap based on industry recognized framework like Safe♦ Established QA automation & reporting practices as an added business for the organization♦ Devised innovative ways to utilize bench strength to reduce organization cost♦ Spearheading a team of 350+ people to manage deliveries from India Delivery Center♦ Rolled out layered training framework for every new joiner onto organization, practice and project onboarding♦ Led the effort to implement 360-degree feedback to ensure appraisal processes is more collective, objective and transparent♦ Improved customer experience by reducing average call handle time ♦ Improved client’s market penetration by building self-service platform for their end customers♦ Stabilized the programs through diligent engineering, rigor improvements, succession planning to de-risk programs, driving client engagement workshops to baseline expectations, KPIs and SLAs♦ Build dashboard to provide transparency at Program level around Sprint health, Quality Assurance, risk/ issues and Scrum of Scrums♦ Created one click setup tool to baseline new projects onboarding onto Confluence and Jira to drive consistency♦ Defined framework to run design & implementation sprints using Jira in accordance to agile best practices Show less



Sapient

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager, Program Management

  • Nov 2011 - Jul 2014



CPA Global

• Jersey
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Program Manager

  • Nov 2010 - Nov 2011



Sapient

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager, Program Management

  • Feb 2005 - Nov 2010



IDS Infotech Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead

  • Mar 2004 - Feb 2005



QAI

• India
• Business Consulting and Services
• 1 - 100 Employee

• Senior Software Engineer

  • Jul 2003 - Mar 2004



FICCI

• India
• Non-profit Organizations
• 700 & Above Employee

• Web Programmer

  • May 1999 - Jun 2003