Assistant Manager IT

• Jun 2023 - Present

Sr. System and Networking Engineer

• Aug 2019 - Jan 2023

• Installation and troubleshooting of client operating systems, hardware, device drivers and application software. • Managing Active directory, User Creation, OU Creation, DHCP. • Managing Group Policy. • Managing Tally Prime in on Premises. • Managing Tally server, creating user id and their data file and assign tally licenses. • Managing Sophos XG Firewall. • Configuration of Microsoft office 365 application and their policy. • Managing Mobile Device management using Esper Software. • Managing G-suit admin panel and their policy. • Managing office Networking. • Responsible to provide Assets with full configuration to new joiners. • Managing Vert-Age calling system. • Handel the issue of PRI Line. • Application support for Applications like MS-Office, ERP, EazyErp. • Configuring Microsoft Outlook, and Windows Mail in PC and Laptop • Configuration and troubleshooting of outlook user’s profile. • Creating roaming profile and managing disk quota. • Hosting meeting using Zoom, Microsoft Teams, Google Meet and Cisco WebEx. • Installation and troubleshooting of local or network printers and scanners at workplace. • Installation and troubleshooting of hardware and software related problems. • Desktop assembling, taking data back-up and data recovery. • IP address configuration and joining client computers to workgroup/domain. • Maintaining all computer peripherals including scanners, printers, etc. • Support team's abilities and functions through positive customer relations. • Troubleshooting of daily based user problems within given time frame. Show less

Desktop Support Engineer

• Apr 2017 - Jul 2019

• Managing hardware and software related issues of Syndicate Bank Zonal and Regional office Delhi. • Giving Remotely support to 220 Branches of Syndicate Bank in Delhi region. • Managing 15 Engineers on field and giving remotely support. • Managing Video Conferencing using. • Handling all Escalated complaint form PAN India of Syndicate Bank. • Installation of Banking Software Flex cube, Sap, Jeevan Praman. • IP address configuration and joining client computers to workgroup/domain. • System performance management and providing help-desk support to computer users. • Installation and troubleshooting of local or network printers and scanners at workplace. • Installation of Biometric Device, Passbook Printer, DD and FD Printer. • Maintaining all computer peripherals including scanners, printers etc. • Desktop assembling, taking data back-up and data recovery in corrupted hard disks. • Support team's abilities and functions through positive customer relations. Show less

Engineer

• Apr 2016 - Mar 2017

• Managing hardware and software related issues of Syndicate Bank Zonal and Regional office Delhi. • Giving Remotely support to 120+ Branches of Syndicate Bank in Delhi region. • Managing 15 Engineers on field and giving remotely support. • Managing Video Conferencing using. • Handling all Escalated complaint form PAN India of Syndicate Bank. • Installation of Banking Software Flex cube, Sap, Jeevan Praman. • IP address configuration and joining client computers to work-group/domain. • System performance management and providing help-desk support to computer users. • Installation and troubleshooting of local or network printers and scanners at workplace. • Installation of Biometric Device, Passbook Printer, DD and FD Printer. Show less

Customer Support Engineer

• May 2012 - Apr 2016

• Providing End User support to Client Users. • Provide support which includes troubleshooting different issue related to outlook ID, laptop/Desktop/ ID Creation and Deletion. • Having good knowledge of operating Systems Software’s and troubleshooting. • Managing the User Accounts and Computers with its policies and profiles. • Configuring and Maintaining User profiles and Home folder. • Installing Operating system with Dual booting, office applications, Printers and Scanners. • Configuring Data Recovery Agent. • Good Knowledge of MS outlook configuration, Mail backup and quick troubleshooting of SMTP, POP3, IMAP settings. • Have a command on work various ticketing tools like Sapphire of HCL and Co-desk. • Application support for Applications like MS-Office, Oracle, SAP, .NET, and all company Application. Show less