Information Technology Field Technician

• Feb 2023 - Present

Information Technology System Administrator

• Aug 2021 - Dec 2022

Design, organize, modify, and support an organization’s computer systems, including operating systems, business applications, security tools, web servers, email systems, and user hardware (laptops, PCs).Quickly resolve any system failures and troubleshoots issues.Upgrade and manage hardware and software.Research upcoming products, service protocols, and standards in support of systems software procurement and development efforts.Install and configure local area networks (LANs), wide area networks (WANs), and network segments and servers, such as file servers, VPN gateways, and intrusion detection systems.Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data.Oversee system performance and report generation.Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.Lead process improvements and modifications.Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.Ensure high-level security and efficiency resulting in 100% output.Develop and execute backup and recovery plan.Maintain internal documentation through wiki.Offer technical support and training for staff.managing some several Linux servers which is using as a webserver and virtualization, server management, website databases, datacenter infrastructure and troubleshooting. Show less

IT Specialist

• Oct 2018 - Aug 2021

Rolled out software updates and applied server patches to thwart threats from penetrating networks.Helped streamline repair processes and update procedures for support action consistency.Configured hardware, devices and software to set up work stations for employees.Removed malware, ransomware and other threats from laptops and desktop systems.Patched software and installed new versions to eliminate security problems and protect data.

IT Specialist

• Nov 2016 - Oct 2018

Consulting with managers and other departments as required. Providing IT assistance to staff and customers. Training end-users on hardware functionality and software programs. Resolving logged errors in a timely manner. Monitoring hardware, software, and system performance metrics. Updating computer software. as well as upgrading hardware and systems. Maintaining databases and ensuring system security. Documenting processes and performing diagnostic tests. Keeping track of technological advancements and trends in IT support. Show less