RPA Business Analyst

• Apr 2019 - Present

Practices Agile Methodology and DevOps Project Role- Conduct workshop with the Business User for requirement gathering to understand AS-IS process- Prepare Process Definition Document to consolidate the To be process- Understand and analyse business process in order to automate the process- Identify the steps/task of each process to be automated- Design process flow diagram- Assist developer to understand on the process and functionality of the system for feasibility test.Operation Role- Support RPA process such as finance, ticketing management and HR.- Enhance and bug fix of the process on the Blue Prism code- Monitor and perform monthly maintenance to the RPA server- Manage RPA license on the purchasing process until install the license to the Blue Prism- Develop issue log and operational document platform to track changes using SharePoint- Develop POC on API with Blue Prism- Work closely with developer to provide solution and translate into technical terms- Engaged with Business User to understand the issue and update the solution- Update PDD for any Change Request raised by Business UserAchievements 1. Automation Project Mesralink for Petronas Dagangan2. Automation Project for Group HR with total of 34 Processes3. Automation of Internal Project for Service Request System (Mygenie+)

Executive Database (SQL) Support

• Jul 2016 - Mar 2019

- Troubleshooting and fix issue related with SQL database, SSR and ETL- Develop HR report to query User information by using SSRS- Perform server maintenance by update patch, monitor database storage and housekeeping on the disk drive.- Install MSSQL to the new provision server and perform SQL baseline- Monitor and manage obsolete server that using outdated operating system by perform server decommission. Consolidate application to be migrate and to decomm.

Application Support Analyst

• Mar 2015 - Jun 2016

- Support Functional application sharepoint and .Net- Develop Incident and Service Request Dashboard using Sharepoint chart- Perform monthly reporting of the Incident and Service Request for the department to be used by management - Develop Service Request tracking and approval for SAP HR division using Infopath

Lecturer

• 2012 - 2013