Account Manager

• Oct 2022 - Present

Digital Campaign Executive

• Aug 2021 - Sep 2022

Account Management & Pre-Sales Intern

• Nov 2020 - Apr 2021

- Assisted Operations Director in SEA with mobile advertising campaigns - Collaborated with APAC Sales Team in pitching bespoke advertising formats based on brand's identity - Monitored campaign performance and coordinated with other departments to improve campaign performance if necessary - Analysed collected data and analytics to develop end of campaign report, to be reviewed by Accounts Manager - Assisted Operations Director in SEA with mobile advertising campaigns - Collaborated with APAC Sales Team in pitching bespoke advertising formats based on brand's identity - Monitored campaign performance and coordinated with other departments to improve campaign performance if necessary - Analysed collected data and analytics to develop end of campaign report, to be reviewed by Accounts Manager

Co-Founder & Creative Director

• Oct 2018 - Apr 2021

- Drafted and developed creative campaigns and product designs, and spearheaded efforts to market them - Negotiated product pricing with suppliers whilst maintaining positive relationship with them - Coordinated establishment of partnership process with other companies for collaboration opportunities - Increased sales by 20% following a revamp of page feed on Instagram page - Fostered a strong consumer base and brand loyalty through transparent business practices and collecting and evaluating customer's feedback to improve business process Show less

Guest Relations Officer

• Jan 2019 - May 2020

- Engaged with guests and adopted a proactive approach in providing useful information, such as hotel amenities, tourist attractions, and personal recommendations based on guests' interests. - Resolved guest-related conflicts and complaints by providing solutions on an ad-hoc basis. - Anticipate guests' needs, by providing the necessary items, such as birthday cake and customised room decors. - Engaged with guests and adopted a proactive approach in providing useful information, such as hotel amenities, tourist attractions, and personal recommendations based on guests' interests. - Resolved guest-related conflicts and complaints by providing solutions on an ad-hoc basis. - Anticipate guests' needs, by providing the necessary items, such as birthday cake and customised room decors.

Retail Assistant

• Jun 2016 - Jun 2018

- Answered customers' enquiries about the brand's origin, fabric materials, brand's procedures and policies, and other general enquiries - Assisted with duties in other areas of the store, such as monitoring fitting rooms, keeping the store clean and aesthetically pleasing to the eye etc. - Maintained orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans etc. - Kept both store and warehouse origanised by arranging stock shelves in stategic and tidy manner, and marked prices on products Show less