Director of Government Relations

• Aug 2022 - Present

Deputy Chief Of Staff

• May 2022 - Aug 2022

Director of Policy

• Dec 2021 - Apr 2022

Director Of Constituent Relations and Outreach

• May 2020 - Nov 2021

Legislative Intern

• Jan 2020 - May 2020

- Addresses constituent complaints by connecting them with the respective local, state and federal agencies- Drafts constituent correspondence letters and compiles press clips for the Assemblyman- Published an article in our quarterly newsletter about Polyfluoroalkyl substances found in the towns water supply- Attends health committee hearings, voting sessions and assists staffers with research for policy proposals

Patient Access Representative

• Jun 2018 - Jan 2020

• As the first point of contact for patients within the revenue cycle, creates a lasting positive impression for each patient through courteous telephone service• Coordinates patient appointments for outpatient services including radiology cardiology, pulmonary as well as for physician practices for over 12 of our hospital and ancillary locations• Practices active listening in order to understand the patient’s needs and frustrations and performs service recovery through de-escalation and superior customer service • Identifies process breakdowns in the hospital scheduling and billing processes and presents to supervisors with possible solutions • Educates patients on insurance benefit information by maintaining knowledge of relevant laws, hospital best practices and a detailed knowledge of Medicare, Medicaid, Managed Care, HMO’s, PPO’s, workers compensation and all commercial payers• Increases revenue through loss prevention and exceeding monthly collection goals ($2000 monthly) as well as resolving patient’s financial issues through payment plans and charity care applications • Ensures reimbursement through proper diagnostic coding, running medical necessity, verifying authorizations and following CMS guidelines• Develops and maintains relationships with physician offices to coordinate patient care • Facilitated the scheduling software merger with our Livingston site, by volunteering to learn new modalities and training fellow co-workers Show less

Patient Access Services Intern

• Jan 2018 - May 2018

Purpose: To assess patient satisfaction rates in RWJBH Somerset central scheduling department and pinpoint trends - Conducted patient satisfaction surveys through friendly phone interactions and gathering research in the field of the patient’s scheduling experience - Compiled data and innovated ways to improve based on patient feedback while adhering to HIPPA - Shadowed the senior data analyst to learn the best way to monitor performance and identify improvements- Observed scheduling employees to identify deviations from the correct scheduling process- Ensured schedulers were providing excellent and uniform customer service to all patients Goal: Propose and implement changes to improve efficiency in the department and the patient's scheduling experience. Show less

Certified Pharmacy Technician

• Feb 2017 - Jan 2018

- Worked alongside licensed pharmacist to provide excellent customer service within a high-volume retail setting - Facilitated workflow in the pharmacy by retrieving, counting and measuring drugs - Collected prescriptions, supplies medicine to patients and fills patient refill requests while remaining HIPPA compliant - Medicare, Medicaid, and other insurance claims processing - Worked with NextGen electronic medical records - Sorted, stocked, labeled medication and monitored inventory - Acquired in-depth knowledge of various drugs, uses, side effects, storage, and generics Show less

Office Assistant

• Jun 2017 - Aug 2017

- Maintained medical records operations to ensure meaningful use and ensure compliance with company policies. - Verified accuracy and improved accessibility of files for physicians and other healthcare professionals - InSync EMR software proficient - Data management - Maintained medical records operations to ensure meaningful use and ensure compliance with company policies. - Verified accuracy and improved accessibility of files for physicians and other healthcare professionals - InSync EMR software proficient - Data management

Fellowship for Leadership Development, Human Service and Advocacy

• Jul 2017 - Jul 2017

United Muslim Relief (UMR) is a registered 501 (c)(3) non-profit organization based in the United States. It is one of the fastest growing NGO’s in the country, with a focus on building humanitarian coalitions to tackle developmental needs. Objective: Discern how to identify untapped assets and possibilities to fill the gaps of need in the surrounding community. - Developed a UMR affiliated project implementation plan for our respective chapters - Deployed humanitarian service in the community with other Youth Advocates Show less

Summer Intern

• Jun 2016 - Aug 2016

- Assisted with month end financial reports by creating detailed accounting spreadsheets thus strengthening Microsoft excel skills - Edited and formatted proposals and resumes for future projects and employees - Assisted with month end financial reports by creating detailed accounting spreadsheets thus strengthening Microsoft excel skills - Edited and formatted proposals and resumes for future projects and employees

Office Intern

• Jun 2015 - Aug 2015

- Handled enrollment of all 50 participants while coordinating classes and scheduling daily activities - Provided friendly phone service and organized office paperwork and files - Handled enrollment of all 50 participants while coordinating classes and scheduling daily activities - Provided friendly phone service and organized office paperwork and files