Amira Kobaissy
Operations Leader in Egyptomedical Company at Mortara Instrument- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Marketing Professional Certificate MPC
American Chamber of Commerce in Egypt
Experience
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Mortara Instrument
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Operations Leader in Egyptomedical Company
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Jan 2018 - Present
Responsibilities:Improve the operational systems, processes and policies in support of organizations mission.Coordinate daily work assignments, oversee and engage in field and warehouse activities.Manage equipment/Spare Parts transfers.Manage parts spending and inventory to meet Service Center(s) needs.Exhibit excellent time management, verbal and written communication skills.Sustain a clean and safe work environment ensure that standard work is followed.Assisting Team in achieving measures and goals by monitoring reports.Assisting Team and customers with all the needed support and training.Actively involved with new hire process.Work with Sales, Service Team and /or the Customer to resolve issues and improve service.Ensure Team compliance to all company policies and that the whole process runs smoothly between all the departments of the company. Manage and increase the effectiveness and efficiency of support service (Customers, Sales Team, Service Team).Market research to gain new customers relationships and initiate new projects to improve the overall profit.
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Customer Service and Technical Support Specialist in Egyptomedical Co.
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Jul 2016 - Dec 2017
Products>> Mortara - USA : Resting ECG, ECG Holters Monitoring, Stress ECG Test System, Ambulatory Blood Pressure Monitoring, Surveyor Monitors, Surveyor Telemetry. >> Ds-Maref - Korea: Deep Vein thrombosis DVT, Tourniquet".Responsibilities*Identifying and assessing customers’ needs to achieve satisfaction.* Managing large amounts of the customers' incoming calls (Installation, Retraining, Repairing,..etc) and customer inquiries, and record them to follow with the responsible administration. *Handle customer complaints, provide appropriate solutions and alternatives within the time limits.*Keeping track of all the customers' service calls ,coordination with the service team, till the issue is done.*Build sustainable relationships and trust with customer accounts through open and interactive communication.*Generating sales leads.* Contact the mother company for all the technical issues, coordination with the service team.*Supporting the service team during the installation process to train the doctors, nurses, others on the proper use of the equipment in case of the female cases.* Assisting the sales team for any technical issues, and their demos visits for our products.* Creating all the POs, purchase orders, and keeping track of them.*Co-ordinate and review all the paperwork in the office technically, such as the sales offers, service offers, service reports, installation reports, Local PO, ... etc.In addition, I do some of the marketing responsibilities:*Preparing for the annual conferences.* Making workshops, coordination with the sales team.* Moderating our account on the Facebook "Mortara Cardiology". * Supervising the printing of the Brochures, Roll-ups, Pop-Ups, .. etc.
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Field Service Engineer & Technical Support Specialist in Egyptomedical Co.
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Aug 2014 - Jul 2016
Products>> Mortara - USA : Resting ECG, ECG Holters Monitoring, Stress ECG Test System, Ambulatory Blood Pressure Monitoring, Surveyor Monitors, Surveyor Telemetry. >> Ds-Maref - Korea: Deep Vein thrombosis DVT, Tourniquet".Responsibilities *Keeping track of purchased equipment.* Equipment Inspection.* Equipment Installation.*Training for the doctors, nurses, others on the proper use of the equipment.*PPM, Periodic Preventive Maintenance.*Interacting with clients to solve their issues.*Repairing Equipment, providing the customer the needed spare parts for the repairing process.*Making service contracts after the ending of the warranty period, following their visits and invoices.*Working for Customer Satisfaction.*Co-ordinate all the administration work related to our service process.* Assisting the sales team for any technical issues, and their demos visits for our products.
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Technowave S.A.E
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Health, Wellness & Fitness
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1 - 100 Employee
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Field Service Coordinator
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Aug 2011 - Jul 2014
Responsibilities* Manage large amounts of the customers' incoming calls (Installation, Retraining, Repairing,..etc) and customer inquiries, and record them to follow with the responsible administration. * Handle customer complaints/inquiries via mail or phone in a timely and accurate. manner, coordination with the responsible service team leader. * Handle incoming phone calls related to; return material requests, samples, sales promotions, etc.* Provide price and cost proposals in response to customer’s requests.* Make the service contract, and follow their visits, as well as, the PPM visits with the responsible team leader using a suitable manner.* Inventory control supervision.* Create the spare parts PO, purchase orders, and monitor their shipment to ensure on-time delivery to customers.* Alert the responsible service team leader on shipping to inspect the shipment and flow issues in advance.* Coordinate, analyze and improve customer service functions to meet company goals.* Maintain database of customer sales order and invoicing records.Agencies KAVO-GMBH FONAGambroMaquetteGELABTECHMindrayDatascopeMasimoDiagonMicromThermo FisherBrechtoldZUZI
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Education
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2006 - 2011
Cairo University
Bachelor of Engineering (BE), Biomedical/Medical Engineering
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