Experience

American University of the Middle East (AUM)

• Kuwait
• Higher Education
• 500 - 600 Employee

• Team Leader – Student Affairs Department

  • Sep 2022 - Present

  • Coordinates and administers student support to enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, receptions, and student orientations, in addition to handling students’ requirements, complains, inquiries and suggestions.• Develops, adopts, enforces, oversees, and/or implements policies and procedures on a range of student affairs issues.• Collaboratively working with the Office of the Registrar and other departments in planning, implementing, administering and evaluating projects and services impacting College operations from admission, and registration perspective.• Determines and interprets student services needs on an individual basis, and initiates referrals to appropriate student and/or academic services; advises students on policy issues, acts as student advocate, and resolves problems as necessary.• Participates in developing and administering division budget; implements and allocates resources following budget approval; approves expenditures.• Establishes, monitors, evaluates, and modifies processes, procedures, and/or standards, ensuring alignment with the College’s mission, values, goals, and objectives• Planning, developing evaluation and measurement systems and tools to measure students’ level of satisfaction and engagement in collaboration with Quality Assurance Department. Show less

• Team Leader - Alumni Relations / Tawteen Career Center

  • Nov 2019 - Aug 2022

  • Developing and managing engagement programs focused on increasing the depth and diversity of the relationships within a university by creating new and expanded opportunities for alumni involvement that foster positive alumni relations.• Planning, organizing, and coordinating events for Alumni, in addition to assisting graduates in resume writing, interviewing techniques, career development, and career counseling and in finding better job opportunities.• Ensure the continuing education of alumni by offering courses, webinars and workshops • Mentoring and supervising the work of Alumni Relations Staff that involves the ongoing communication with alumni to track their employment status and keep it up to date. • Hiring Alumni by developing Recruitment Plans and communicate with the Business Development Unit and employers to find job vacancies for Alumni.• Handling the MBA Admissions from the proposal stage, application requirements and process until the orientation day. • Coordinate with all departments to have the best ultimate outcomes, such as: IT to maintain the Alumni database updates and CRM improvement, deans to offer the top professional programs and courses, marketing to work on PUC and all campaigns related to graduates, quality assurance to overview and enhance all forms and procedures.• Performing budget planning for the yearly alumni events, programs, or communications and accordingly overseeing them• Coordinates and produces reports, proposals, and analyses for management, periodic reports to reflect relevant data gathering and analysis, and post-event reports and recommendations. Show less



American College of the Middle East (ACM)

• Kuwait
• Higher Education
• 100 - 200 Employee

• Team Leader - Student Affairs/ Student Life

  • Sep 2016 - Oct 2019

  ▪ Manages, leads and Motivates a team of employees, and ensure to communicate with them the college goals, best practices and deadlines.▪ Ensure to communicate with the students/parents and respond to their needs by providing them accurate information on policies, rules and regulations and advise them about their rights/ responsibilities.▪ Meet with parents who have issues / concerns and follow up with concerned parties to solve it.▪ Set and communicate clear team goals on monthly basis▪ Responsible for supervising, managing, engaging and motivating team members on daily basis.▪ Assess and ensure the performance of the staff is done on a high performance and reporting it to the management.▪ Allocate, organize and delegate tasks to the staff as well as monitoring them to make sure it is done correctly.▪ Act proactively to ensure smooth team operations by creating an inspiring team environment with an open communication culture.▪ Conduct monthly reports on the team progress.▪ Develop training workshops/conference by develop the training manual, train and supervise other staff regarding company forms/protocol/process and Monitor team members' participation to ensure the training they are being provided is being put into use.▪ Communicate regularly with the line manager to provide updates/feedbacks and to share ideas.▪ Develop strategies to promote team members adherence to college policies, procedures and regulations.Student Life:▪ Propose events, activities and campaign for Students▪ Plan, supervise and manage all college activities▪ Manage college clubs▪ Event coordination and execution with internal departments▪ Coordinate with Clubs and societies▪ Communicate with companies and out resources▪ Organize Yearly and monthly calendars Show less

• Senior Advisor - Student Affairs

  • Apr 2015 - Aug 2016

  ▪ Receives and provides detailed and accurate information/explanations (college policies, rules and regulations, rights/responsibilities) to students and their enquiries.▪ Guide and respond to advisors enquiries.▪ Assist and support the day-to-day operations of Student Affairs department.▪ Assist in department’s unit and college department tasks▪ Follow up on student cases.▪ Communicate regularly with the line manager to provide updates/feedbacks and to share ideas.▪ Maintain up-to-date knowledge of current policies, procedures and regulations. Show less

• Advisor - Student Affairs

  • Sep 2013 - Mar 2015

  ▪ Communicate with the students and respond to their needs by providing them accurate information on college policies, rules and regulations and advise them about their rights/ responsibilities.▪ Assist students in filling out the forms, verify the data, and the deadline.▪ Guide students and provide them with a suitable advice.

• Officer - Student Affairs

  • Sep 2011 - Aug 2013

  • Assist with phone calls – sending emails – announcements• Maintain and update the students record on the excel sheets and other system as required.