Experience

The Bank of Khyber

• Pakistan
• Banking
• 700 & Above Employee

• Head of Information Technology Operations

  • Mar 2020 - Present

  1. Responsible for building/Implementation of Data Center 2. Responsible for building/Implementation of DR Site. 3. Responsible for managing Applications, Databases and Network teams in an effective manner for achieving optimum results.4. Provided thought leadership in IT strategy, operations, cost optimization, innovation and efficiency improvements.5. Provided guidance to multi-functional teams through project planning and other large collaboration efforts. 6. Collaborated with Head of IT and CIO in the planning and implementation of technology road-map.



The Institute of Chartered Accountants of Pakistan

• Pakistan
• Higher Education
• 200 - 300 Employee

• Head of IT

  • Sep 2018 - Feb 2020

  Heading the Information Technology function of ICAP. The Institute of Chartered Accountants of Pakistan (ICAP) is a professional accountancy body in Pakistan. The institute was established on July1, 1961 to regulate the profession of accountancy in Pakistan. It is a statutory autonomous body established under the Chartered Accountants Ordinance 1961. Heading the Information Technology function of ICAP. The Institute of Chartered Accountants of Pakistan (ICAP) is a professional accountancy body in Pakistan. The institute was established on July1, 1961 to regulate the profession of accountancy in Pakistan. It is a statutory autonomous body established under the Chartered Accountants Ordinance 1961.



Punjab Information Technology Board

• Pakistan
• IT Services and IT Consulting
• 100 - 200 Employee

• Joint Director

  • Feb 2015 - Aug 2018

  PITB is an autonomous body responsible for the development of ICT infrastructure, promotion of IT entrepreneurship, capacity building in the Information Technology space and execute E-Governance initiatives for citizens and the line departments. http://pitb.gov.pk PITB is an autonomous body responsible for the development of ICT infrastructure, promotion of IT entrepreneurship, capacity building in the Information Technology space and execute E-Governance initiatives for citizens and the line departments. http://pitb.gov.pk



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Head of Service Delivery

  • 2012 - 2013

  Lead the team of Project Managers to deliver the major projects which include fixed line services, mobile number portability, enterprise markets, BAU enhancements, etc. responsible for all IT capex/opex expenditure and control via PMO. Role includes bringing maturity to program delivery methods as the organization transitions from startup modeHighlights as Delivery Head / Program Head - Aligning IT priorities with business objectives to maximize business value delivered by IT- Managed a high performance project managers and managed expectations- Over achieved the quarterly financial commits for the multi-million portfolio of projects- Managed weekly status and monthly customer & management meetings between the partners, internal teams- Regular reported to the customers by presenting status, risks, issues and decisions required to launch- Managed partner deliveries encompassing Tech Mahindra, Alcatel Lucent and some 15 more small time vendors- Pivotal in managing E2E deliveries, vendor governance, solution delivery and roadmap - Deftly led multiple programs simultaneously and ensuring timely delivery - Driving the PMO deliveries plus risk mitigation, budgeting and planning- Managed E2E test team (component testing, SIT, UAT, development testing, system limit testing, PPVT, FUT, PVT, test strategy/plan) Managed all vendor environments including: - Environment sync up and refresh with production - Coordination with hardware vendors - Shake down testing and issue resolution (hardware & applications) - Scheduling of environments across multiple programs as per their needs - Ensuring E2E connectivity across vendor partner system



Wateen Telecom

• Pakistan
• Telecommunications
• 700 & Above Employee

• Head of IT

  • May 2007 - Aug 2012

  - My role involved architecting the overall solution for the CRM domain, the domain spans across multiple areas including sales and distribution management, partner relationship management, customer order capture, customer care, product management, marketing management- Designed the CRM architecture initiatives from conceptual architecture to delivery and postproduction support- The solution integrates with multiple systems within the enterprise, which includes ERP, ALU (IN), NMS, dealer management systems, campaign management, billing, POS, provisioning, BI/DWH, Cisco call manager, SMSC - Facilitated and managed solution workshops with business stakeholders, business analysts and architecture teams to develop a common understanding of how systems would work in an integrated manner to support application and E2E Processes- Delivered record availability of the high transaction IT infrastructure, Data centers achieved 99.993% reliability - Implemented disaster recovery and business continuity to prevent any operational and financial loss - Played key role in leading major multi-country and multi-vendor managed services engagements including development and evaluating vendors RFP and evaluate vendors- Participated in definition of enterprise IT policy framework, information security policy, KPIs, and SLAs



DVCOM

• Telecommunications
• 1 - 100 Employee

• Director - IT

  • 2005 - 2007

  Headed a team of 30 IT professionals consisting of system analysts, system architects, DBA, IT helpdesk team, network engineers and project managers, developed custom applications to meet the company’s CRM related needs, composed policies and developed information systems to ensure continuous information availability, documented and maintained all companies technology standards, process and platform Headed a team of 30 IT professionals consisting of system analysts, system architects, DBA, IT helpdesk team, network engineers and project managers, developed custom applications to meet the company’s CRM related needs, composed policies and developed information systems to ensure continuous information availability, documented and maintained all companies technology standards, process and platform



GETRONICS - STC – Saudi Arabia

• Sr. Manager Networks

  • Jan 2003 - Jun 2005

  Managed a team of 20 people. Simulated and tested the network changes and releases in the Lab before the deployment. Provided test reports/suggestions on various projects to upper management. Managed a team of 20 people. Simulated and tested the network changes and releases in the Lab before the deployment. Provided test reports/suggestions on various projects to upper management.



CISCO - California, USA

• Software/QA Manager

  • Dec 1999 - Dec 2003

  - Planed operating budgets and managed a team of 40 people- Defined test strategies, developed and reviewed test plans for feature testing (hardware & software requirements, on products (MGXs, BPX, IGX, Feeders) utilizing protocols like VoIP, VoATM, ATM, IP, MPLS, OSPF, BGP and VPN - Planed operating budgets and managed a team of 40 people- Defined test strategies, developed and reviewed test plans for feature testing (hardware & software requirements, on products (MGXs, BPX, IGX, Feeders) utilizing protocols like VoIP, VoATM, ATM, IP, MPLS, OSPF, BGP and VPN



Nortel

• Norway
• Telecommunications
• 1 - 100 Employee

• Senior Member of technical Staff

  • May 1997 - Dec 1999



Tellabs

• United States
• Information Technology & Services
• 700 & Above Employee

• Member of Technical Staff ll

  • 1999 - 1999