Experience

MTN Irancell

• Iran
• Telecommunications
• 700 & Above Employee

• Customer Support Operations Manager

  • Feb 2022 - Present

  Responsibilities:o Manage all CR operation activities in Staff / VIP billing raise, credit and collection, VIP / Staff queries, Correspondence and Archive Operation and monitoring provisioning system. o Manage implementation of PPPs related to VIPs customers, billing, credit and collection, CR operation and correspondence based on agreed SLAs. o Identify risks imposed to VIP customers and provide solutions to rectify those to reduce bad debt and meet assigned targets.o Manage monitoring provisioning system including all customer orders submitted successfully by generating adhoc and hourly / daily / weekly / monthly reports, ensure investigation on the reason of unsuccessful orders submission to find valid reasons also ensure follow up invalid rejection reasons with relevant support team.o Identify Customer operation major issues and make sure that the Root cause of all of these issues will get found and sorted out. o Review current processes constantly, identify gaps and suggest solutions and enhancement to improve their efficiency in cooperation with quality assurance team.o Ensure all escalated issues are followed and resolved based on agreed SLAs



Sepehr Service

• Iran
• Telecommunications
• 1 - 100 Employee

• Operations Manager

  • Jul 2020 - Feb 2022

  Responsibilities:o Ensuring all operations are carried on in an appropriate and cost-effective manner.o Budget management and forecastso Find ways to increase quality of customer serviceso Manage and track key performance indicators (KPIs)o Implement continuous improvement strategies that bring sustainable results.o Contribute to the development and achievement of an annual budget for operations.o Inventory control management and inventory control.o Documenting procedures for third-party monitoring.o Create and monitor projects and teams.o Check the workload and manpower to ensure the achievement of goals.o Support the vision and ideals of the CEO or executive team process.Projects:o NPO project ( NAK company)o Site Renewal Project ( MTN Irancell company)o Phase 8+ , Ericsson Region ( NAK company)o MW expansion ( MTN Irancell company)



บริษัท หัวเหว่ย เทคโนโลยี (ประเทศไทย) จำกัด

• Thailand
• Telecommunications
• 100 - 200 Employee

• Project Manager

  • Aug 2017 - Jul 2020

  Responsibilities:o Responsible for end-to-end project management.o Develop and review complex project plans.o Monitor the progress and performance of the projecto Define the scope and objectives of the project, make sure all projects are delivered on time, within the scope and budget.o Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverableso Ensuring the delivery of all projects on time, with budget and excellent customer experienceo Develop and maintain a detailed project plan and risk plano Create and deliver presentations to the senior management.Projects:o IP Expansion project_ Creating new back bone to provide high-speed Internet to Iran Telecommunication subscribers (TCI company)o IP project _ Installation and commissioning of new sites (Node B) for 520 DUs (MTN Irancell company)



Karyan Information & Telecommunication Co.

• Iran
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Apr 2013 - Aug 2017

  Responsibilities:o Prepare project status statements o Track project costs in order to meet budgeto Implement risk management to minimize project riskso Development and leadership of the Project Management Office o Continuously evaluating projects to ensure compliance with company standards, budget adherence and deadlineso Ensure effective coordination between project flows to address dependencies and address project bottleneckso Provide ongoing project updates to various stakeholders on strategy, settings and progresso Measure project performance to identify areas for improvementProjects:o LTE optimization project (Mobinnet company) o Drive test and Post Processing project (Rightel company) o Drive test and post processing project (CRA company _Communications Regulatory commission)o Spectrum clearance project (RighTel company)o WiMAX SSV project ( Mobinnet company)



Sahand Parsian Co.

• BSS engineer

  • Aug 2009 - Apr 2012

  o Analyzing abnormal issues in new sites includeo Preparing list of 10 top worst cells each day and analyzing them to improve KPI o KPI performance monitoring and making daily/weekly reports o Analyzing worst cells and implement required action for improving KPIs (CSSR, DCR, HOSR, TCH-availability, ERLANG and location update Success rate) o Deal with Transmission and Ericsson BSC, troubleshooting the BSC whether software or hardware. o FM support for on-site jobs to clear critical issues o Doing RBS/BTS, hardware and software maintenance, integration and commissioning.



Huawei Technologies (Iran) Co., Ltd.

• NOC engineer

  • Mar 2009 - Aug 2009

  o Ericsson BSS-NOC & OMC engineer. Giving technical support as a first line engineers to solve problems.o Monitoring all Ericsson system behaviors and solve RBS-BSC-Network problems remotely. o Find main fault in network elements. o Receive report form OMC for current alarms and make plan to solve it. o Ericsson BSS-NOC & OMC engineer. Giving technical support as a first line engineers to solve problems.o Monitoring all Ericsson system behaviors and solve RBS-BSC-Network problems remotely. o Find main fault in network elements. o Receive report form OMC for current alarms and make plan to solve it.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• BSS Engineer

  • Dec 2007 - Nov 2008

  o ANI (Access Network Implementation) engineer o QA, site audit and site delivering to customer. o Maintenance and troubleshooting Ericsson Minilink, RBS 2106 and 2206. o Commissioning, Integration and upgrading of Ericsson RBSs. o ANI (Access Network Implementation) engineer o QA, site audit and site delivering to customer. o Maintenance and troubleshooting Ericsson Minilink, RBS 2106 and 2206. o Commissioning, Integration and upgrading of Ericsson RBSs.