Amir Ben Barak
Sr. Director at Yookidoo- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Hebrew Native or bilingual proficiency
-
Spanish Elementary proficiency
Topline Score
Bio
Yoram Klarman
Amir work for me in positions of Contact Center Manager. During this time Amir demonstrated high professionalism, understanding of customer needs and business environment, high communication skills and was able to represent in the same time the customer and his organization interests within Comverse, and Comverse interests in front of the customers. Amir is focused, mission oriented professional with whom I’ll be happy to work in the future.
Riper Moshe
Amir is a highly commited and devoted professional, one of the most valuable managers.With an excellent managing and communication skills, I would highlight his organizational and customer management skills, specially in challenging situations where inovation is required. He is reliable and honest one of managers that you can expect to exceed expectations.
Yoram Klarman
Amir work for me in positions of Contact Center Manager. During this time Amir demonstrated high professionalism, understanding of customer needs and business environment, high communication skills and was able to represent in the same time the customer and his organization interests within Comverse, and Comverse interests in front of the customers. Amir is focused, mission oriented professional with whom I’ll be happy to work in the future.
Riper Moshe
Amir is a highly commited and devoted professional, one of the most valuable managers.With an excellent managing and communication skills, I would highlight his organizational and customer management skills, specially in challenging situations where inovation is required. He is reliable and honest one of managers that you can expect to exceed expectations.
Yoram Klarman
Amir work for me in positions of Contact Center Manager. During this time Amir demonstrated high professionalism, understanding of customer needs and business environment, high communication skills and was able to represent in the same time the customer and his organization interests within Comverse, and Comverse interests in front of the customers. Amir is focused, mission oriented professional with whom I’ll be happy to work in the future.
Riper Moshe
Amir is a highly commited and devoted professional, one of the most valuable managers.With an excellent managing and communication skills, I would highlight his organizational and customer management skills, specially in challenging situations where inovation is required. He is reliable and honest one of managers that you can expect to exceed expectations.
Yoram Klarman
Amir work for me in positions of Contact Center Manager. During this time Amir demonstrated high professionalism, understanding of customer needs and business environment, high communication skills and was able to represent in the same time the customer and his organization interests within Comverse, and Comverse interests in front of the customers. Amir is focused, mission oriented professional with whom I’ll be happy to work in the future.
Riper Moshe
Amir is a highly commited and devoted professional, one of the most valuable managers.With an excellent managing and communication skills, I would highlight his organizational and customer management skills, specially in challenging situations where inovation is required. He is reliable and honest one of managers that you can expect to exceed expectations.
Credentials
-
ITIL® Foundation certification
John Brice InstitueMay, 2010- Nov, 2024
Experience
-
Yookidoo
-
Consumer Goods
-
1 - 100 Employee
-
Sr. Director
-
Oct 2022 - Present
-
-
Sales & Marketing Manager
-
Sep 2019 - Present
-
-
Director of Sales and Marketing
-
Sep 2019 - Present
* Managing Yookidoo operation in the UK (Sales, Marketing, Supply Chain, Logistic and warehouseoperations, customer care, stock management, invoicing etc)* Leading all B2B and B2C sales initiatives while building and developing strong and long-lastingrelationships with local partners.* Growing sales and identifying new opportunities for business development* Constant analysis of data and market competition for new insights and development of newmarketing strategies.* Producing and exhibiting in international trade shows. representing the brand in the media andand in global live events.* Managing European and Far East territories- sale and export to local distributors, prepare sales andmarketing activities, manage stock, analyze sellout reports, and prepare projection and forecast toensure cash flow.* Working with customs and legal officials, meeting international standards and issue officialdocumentation for each container we deliver* Working closely with the factories and our QA team and monitoring the production lines to ensure wemeet the delivery schedule. Show less
-
-
-
Rishon Le-Zion Municipality
-
Government Administration
-
1 - 100 Employee
-
Director Of Support and Customer Success
-
2017 - 2019
− Implemented Cutting Edge Technology and developed new Public Inquiries processes based on ITIL methodologies − Built a Call Center for incoming calls, queries and service requests − Developed Rishon Lezion Municipality new Website − Implemented an Online Appointment Scheduling software − Created measurement tools for KPI's and SLA's with stakeholders and the public − Managing the Mayor's bi weekly round table with the public − Working with Elected Officials, and execute policies and agendas based on project plans and yearly gantt − Acting as press secretary, replying on every formal query arriving from the press and the media − Hosting delegations from Europe and Latin America. Perform exhibitions and represent the Mayor and the CEO − Managing the company Publicity and Branding − Perform Service orientations and workshops to all employees Show less
-
-
-
Mobile Tornado
-
United Kingdom
-
Telecommunications
-
1 - 100 Employee
-
Customer Success Manager
-
2016 - Jan 2017
− Project and Account Management. Building costs and schedule Project Gantts − Create and execute operational plans to drive the business goals, leveraging strategies and tactics across all functions, including R&D, Professional Services, Sales and Product teams − Lead the Delivery of new businesses and upsales during all stages of a Customer Life Cycle from planning to production − Implement PTT solutions to customers in France (Orange France), Romania (Telecom Romania), Mexico (TeamVOX, FlashCom), Colombia (Claro Directo), USA (PCI) and Canada (Telus) − Establish and retain close relationship with our customers, gain trust and provide customer advocacy. − Finding leads and Business Opportunities − Plan and prioritize open issues and new deliveries − Resources Management and time planning, implementing new working procedures, creating new Gating process Show less
-
-
-
TEOCO
-
United States
-
Telecommunications
-
700 & Above Employee
-
Global Support Manager
-
Feb 2012 - Apr 2016
− Build and lead TEOCO Global Support operation: Tier-1 24/7 Call Center Support, Tier-2 teams, Tier 3 (SME's) and DBA team, managing 70 engineers and team leads in India and Israel − Defining product support ITIL methodologies, Product Support Management and implement working tools − Implemented CRM system in TEOCO and on customers’ end − Reduce Expenses by establish and measure clear KPI's within all support teams, and report operational achievements to senior management − Escalation Manager, monitor, assign and manage the workload of each team, prioritize Service Requests, allocate resources, and manage all escalations − Recruit and Train new employees, develop a comprehensive training program − Work with different customer stakeholders, to establish and keep SLA and prevent Penalties, create workflow and Escalation path, and retain Customer Relationships at the technical and executive levels − Participate in On Site customer meetings, perform training workshops and sales meetings − Increasing company Revenues by negotiating pricing and penalties and renew maintenance contracts − Resource Management, reviewing employees' evaluations, developing personal growth plan for each employee Show less
-
-
-
Mavenir
-
United States
-
Software Development
-
700 & Above Employee
-
Global Call Center Manager
-
Jun 2008 - Feb 2012
− Managing 29 engineers in 2 global 24x7 customer support operations in Brazil and Israel − Handling tens of thousands of incoming calls per month − Recruit and train employees for both teams − Develop a comprehensive skill set training plan and train new trainers − Develop a growth plan and career line for team members − Reducing costs by Negotiate with Brazilian vendors, submit contracts and establish clear KPIs to report operational results − Define and implement ITIL methods, procedures, and policies within the support centers and in front of customers − Manage P&L units and prepare economical models for expenses reduction − Investigate and back trace operational failures, identify the RCA and prepare lesson learnt − Perform a quarterly and yearly survey with our customers − Build a contingency plan and test it on a quarterly basis Show less
-
-
Education
-
The College of Management Academic Studies
B.A, Human Behaviour:Professional specialization: Human Resources Management,