Sr. Director

• Oct 2022 - Present

Sales & Marketing Manager

• Sep 2019 - Present

Director of Sales and Marketing

• Sep 2019 - Present

* Managing Yookidoo operation in the UK (Sales, Marketing, Supply Chain, Logistic and warehouseoperations, customer care, stock management, invoicing etc)* Leading all B2B and B2C sales initiatives while building and developing strong and long-lastingrelationships with local partners.* Growing sales and identifying new opportunities for business development* Constant analysis of data and market competition for new insights and development of newmarketing strategies.* Producing and exhibiting in international trade shows. representing the brand in the media andand in global live events.* Managing European and Far East territories- sale and export to local distributors, prepare sales andmarketing activities, manage stock, analyze sellout reports, and prepare projection and forecast toensure cash flow.* Working with customs and legal officials, meeting international standards and issue officialdocumentation for each container we deliver* Working closely with the factories and our QA team and monitoring the production lines to ensure wemeet the delivery schedule. Show less

Director Of Support and Customer Success

• 2017 - 2019

− Implemented Cutting Edge Technology and developed new Public Inquiries processes based on ITIL methodologies − Built a Call Center for incoming calls, queries and service requests − Developed Rishon Lezion Municipality new Website − Implemented an Online Appointment Scheduling software − Created measurement tools for KPI's and SLA's with stakeholders and the public − Managing the Mayor's bi weekly round table with the public − Working with Elected Officials, and execute policies and agendas based on project plans and yearly gantt − Acting as press secretary, replying on every formal query arriving from the press and the media − Hosting delegations from Europe and Latin America. Perform exhibitions and represent the Mayor and the CEO − Managing the company Publicity and Branding − Perform Service orientations and workshops to all employees Show less

Customer Success Manager

• 2016 - Jan 2017

− Project and Account Management. Building costs and schedule Project Gantts − Create and execute operational plans to drive the business goals, leveraging strategies and tactics across all functions, including R&D, Professional Services, Sales and Product teams − Lead the Delivery of new businesses and upsales during all stages of a Customer Life Cycle from planning to production − Implement PTT solutions to customers in France (Orange France), Romania (Telecom Romania), Mexico (TeamVOX, FlashCom), Colombia (Claro Directo), USA (PCI) and Canada (Telus) − Establish and retain close relationship with our customers, gain trust and provide customer advocacy. − Finding leads and Business Opportunities − Plan and prioritize open issues and new deliveries − Resources Management and time planning, implementing new working procedures, creating new Gating process Show less

Global Support Manager

• Feb 2012 - Apr 2016

− Build and lead TEOCO Global Support operation: Tier-1 24/7 Call Center Support, Tier-2 teams, Tier 3 (SME's) and DBA team, managing 70 engineers and team leads in India and Israel − Defining product support ITIL methodologies, Product Support Management and implement working tools − Implemented CRM system in TEOCO and on customers’ end − Reduce Expenses by establish and measure clear KPI's within all support teams, and report operational achievements to senior management − Escalation Manager, monitor, assign and manage the workload of each team, prioritize Service Requests, allocate resources, and manage all escalations − Recruit and Train new employees, develop a comprehensive training program − Work with different customer stakeholders, to establish and keep SLA and prevent Penalties, create workflow and Escalation path, and retain Customer Relationships at the technical and executive levels − Participate in On Site customer meetings, perform training workshops and sales meetings − Increasing company Revenues by negotiating pricing and penalties and renew maintenance contracts − Resource Management, reviewing employees' evaluations, developing personal growth plan for each employee Show less

Global Call Center Manager

• Jun 2008 - Feb 2012

− Managing 29 engineers in 2 global 24x7 customer support operations in Brazil and Israel − Handling tens of thousands of incoming calls per month − Recruit and train employees for both teams − Develop a comprehensive skill set training plan and train new trainers − Develop a growth plan and career line for team members − Reducing costs by Negotiate with Brazilian vendors, submit contracts and establish clear KPIs to report operational results − Define and implement ITIL methods, procedures, and policies within the support centers and in front of customers − Manage P&L units and prepare economical models for expenses reduction − Investigate and back trace operational failures, identify the RCA and prepare lesson learnt − Perform a quarterly and yearly survey with our customers − Build a contingency plan and test it on a quarterly basis Show less