Experience

Pinnacle

• Curaçao
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Application Services Team Lead

  • Sep 2017 - Present

  Lead a team of Application Services Engineers focusing in the area of Cloud & Application services in both Products, Staging, QA and Development environment. Actively involved in requirements gathering, researching, initial configuration, design, documentation, testing, updates, ongoing support, integration, DevOps, maintenance and troubleshooting.

• Senior Operation Engineer

  • Aug 2015 - Aug 2017

  Automated Deployments in Dev, CI/CD and Prod for releasing tools & applications. Involving Dev and production network migration, projects and configure F5, Nginx. Support developer to configure DBA/TFS, maintain and optimize tools and systems designed to produce .net environment. Configure and develop application using Git, Stash, RabbitMQ, AWS, health monitoring of systems using Splunk, AppDynamic etc in dev/prod environment.



BlackBerry

• Canada
• Software Development
• 700 & Above Employee

• Software Test Engineer

  • Mar 2013 - May 2015

  Planned, prepared and executed effective test process & strategy, test cases and scripts adhering Waterfall Model of SDLC methodology, Agile and STLC discipline. Contributed and executed automation, Regression Testing scripts, functional testing, Sanity/Smoke, non-functional GUI, UI testing due to functional or non-functional requirement specification.

• BlackBerry Enterprise Server Engineer

  • Mar 2009 - Feb 2013

  Consulting and planning for infrastructure design, disaster recovery, upgrade and deployment strategies, and mission critical service redundancies for Enterprise clients.



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Application Support Analyst

  • Jan 2008 - Mar 2009

  Analyze, investigate and provide support to Morgan Stanley Autosys infrastructure that ensure the daily data accurate, secure, and on time. Application monitoring and batch support across multiple business units for Fixed Income Division, Invest Management, and Prime Brokerage etc. Analyze, investigate and provide support to Morgan Stanley Autosys infrastructure that ensure the daily data accurate, secure, and on time. Application monitoring and batch support across multiple business units for Fixed Income Division, Invest Management, and Prime Brokerage etc.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Associate

  • Sep 2005 - Dec 2007

   Managing accounts and updating knowledge database using appropriate support tools such as Remedy, E-Support and UOL PPM. Resolving follow up issues through critical analysis and effective research to ensure highest quality of service and support.  Managing accounts and updating knowledge database using appropriate support tools such as Remedy, E-Support and UOL PPM. Resolving follow up issues through critical analysis and effective research to ensure highest quality of service and support.