General Manager

• Feb 2023 - Present

05 Stars : 180 Rooms and Suites. 02 Restaurants. Room Service. 01 Lobby Bar. 01 Lounge Bar. Meeting and Ball Rooms. Saray Spa 05 Stars : 180 Rooms and Suites. 02 Restaurants. Room Service. 01 Lobby Bar. 01 Lounge Bar. Meeting and Ball Rooms. Saray Spa

General Manager

• Jun 2018 - Jan 2023

05 Stars : 296 Rooms and Suites. 02 Restaurants. Room Service. 01 Lobby Bar. 01 Lounge Bar. 01 Club Lounge. Spa & fitness Center. Conference Centre : 25 Meeting Room, and a 3000 seats amphiteatre. 05 Stars : 296 Rooms and Suites. 02 Restaurants. Room Service. 01 Lobby Bar. 01 Lounge Bar. 01 Club Lounge. Spa & fitness Center. Conference Centre : 25 Meeting Room, and a 3000 seats amphiteatre.

Director of Rooms Operations

• Aug 2016 - Jun 2018

05 Stars : 180 Rooms and Suites. 02 Restaurants. Room Service. 01 Lobby Bar. 01 Lounge Bar. Meeting and Ball Rooms. Saray Spa. 05 Stars : 180 Rooms and Suites. 02 Restaurants. Room Service. 01 Lobby Bar. 01 Lounge Bar. Meeting and Ball Rooms. Saray Spa.

Directeur d'hôtel

• Feb 2015 - Jul 2016

04 Stars : 103 Rooms and Suites. 02 Restaurants. 01 Bar. 02 Ball Rooms and 11 Meeting Rooms. Swimming Pool. Business center. Fitness Center. 04 Stars : 103 Rooms and Suites. 02 Restaurants. 01 Bar. 02 Ball Rooms and 11 Meeting Rooms. Swimming Pool. Business center. Fitness Center.

Directeur d'hôtel

• Sep 2014 - Jan 2015

03 Stars : 160 Rooms and Suites. 02 Restaurants. 01 Bar. 02 Ball Rooms and 13 Meeting Rooms. Business center. Tobacco Shop. Guests have free access to swimming Pool and fitness center in the sister hotel Eden Phoenix Oran. 03 Stars : 160 Rooms and Suites. 02 Restaurants. 01 Bar. 02 Ball Rooms and 13 Meeting Rooms. Business center. Tobacco Shop. Guests have free access to swimming Pool and fitness center in the sister hotel Eden Phoenix Oran.

Directeur d'hôtel Adjoint

• Jun 2014 - Aug 2014

04 Stars : 103 Rooms and Suites. 02 Restaurants. 01 Bar. 02 Ball Rooms and 11 Meeting Rooms. Swimming Pool. Business center. Fitness Center. 04 Stars : 103 Rooms and Suites. 02 Restaurants. 01 Bar. 02 Ball Rooms and 11 Meeting Rooms. Swimming Pool. Business center. Fitness Center.

Director of Sales & Marketing

• Sep 2013 - May 2014

03 Stars : 419 Rooms and Suites. Business center. 02 Restaurants. 01 Bar. 02 Ball Rooms and 09 Meeting Rooms. Swimming Pool. In charge of Sales & Marketing and Front Office departments. 03 Stars : 419 Rooms and Suites. Business center. 02 Restaurants. 01 Bar. 02 Ball Rooms and 09 Meeting Rooms. Swimming Pool. In charge of Sales & Marketing and Front Office departments.

Rooms Division Manager / Interim Hotel Manager

• Mar 2013 - Sep 2013

05 Stars : 194 Rooms and Suites. Business center. 02 Restaurants. Room Service. 03 Bars (Music Bar Concepts). 01 Ball Room and 01 Meeting Room. Fitness Center and Swimming Pool. Night Club. Mission : Preopening and opening leader for the property. Implementation of Standard Operating Procedures. Opening team training. Plan Opening ceremony and coordinate inauguration by the Minister of Tourism in May 06th, 2013. Successfully hit revenue target. Drive Hotel operations and sales . Directly report to the CEO of the Group and owner of the hotel. Oversee hotel operations, lead the head of departments team. Forecast revenue, monitor cost, analyse profit and loss statements and lead P&L meetings with HODs. Set sales strategy and SIP (sales intensity plan) with Sales, Front Office and F&B teams. Maintain excellent communication with in house guests, company contacts, community representatives and local authorities. Maintain a high quality of service through continuous training plan for all team members : Front and heart of house. Support HR and training manager in their efforts to attract and keep potential talents. Set development plans and assist associates trace their career aspirations. Show less

Front Office Manager

• Nov 2010 - Jan 2013

05 Stars : 204 Rooms and Suites. Business Center. 03 Restaurants. Room Service. 01 Lobby Bar. 02 Ball Rooms. 06 Meeting Rooms. Fitness Center and Swimming Pool. Night Club. Head of the FO department. In charge of the front desk, switchboard and guest service center, bell desk, business center. Part of a great pre opening team of the hotel (April 2011). Set up FO department training plan and associates introduction to the brand and company. Implementation of Marriott and Renaissance International Standard Operating Procedures (ISOP) and local SOP (LSOP). Compliance to the brand standards. Conduct property self audit and successfully pass Brand Standard Audit. Use FO auto diagnostic tool, and train all managers. Supervise the housekeeping department in absence of the executive housekeeper. Personal career development plan as Director of Rooms Operations. Show less

Interim Front Office Manager

• Mar 2010 - Oct 2010

05 Stars : 419 Rooms and Suites. Business Center. 06 Restaurants. Room Service. 01 Lobby Bar. 01 Ball Room. 05 Meeting Rooms. Fitness Center and Swimming Pool. Night Club.Head of the Front Office department per interim. In charge of the entire FO department sections/services: Front desk (02 Guest service managers, 03 Shift Leaders, 15 Guest services agents) Switchboard and Guest Service Center (Switchboard supervisor, 10 operators) Bell desk and Concierge stand (01 chief concierge, 02 Bellcaptains, 11 bellboys and doormen, 02 VIP drivers) Business Center (02 BC agents), Executive/Club reception & Lounge (Club manager). Attend HODs/executive meetings, forecast and budget meetings, Profit & Loss meetings, weekly operations meetings. Guest Satisfaction Committee meetings. Show less

Assistant Front Office Manager

• Aug 2008 - Feb 2010

05 Stars : 419 Rooms and Suites. Business Center. 06 Restaurants. Room Service. 01 Lobby Bar. 01 Ball Room. 05 Meeting Rooms. Fitness Center and Swimming Pool. Night Club.Scope of responsibility : Second the Front Office Manager. Attend to departmental meetings and lead services/sections briefings. Assist and guide the service/section supervisors and managers. Set and supervise training and action plans for the FO department. Manage department talent and career development. Supervise assessment and leadership performance process. Maintain staff awareness and orientation towards customer satisfaction. Control attendance.Reinforce compliance to company brand standards. Strictly Follow up MAP on quality inspection. FO diagnostic tool and self audits.Ensure the smooth execution of front desk operations. Liaise with other departments especially housekeeping, F&B and engineering. Ensure financial reports are accurate and reinforce standard operating procedures.Follow up guest complains and close customer care issues files. Show less

Guest Services Manager

• Jun 2005 - Jul 2008

05 Stars : 419 Rooms and Suites. Business Center. 06 Restaurants. Room Service. 01 Lobby Bar. 01 Ball Room. 05 Meeting Rooms. Fitness Center and Swimming Pool. Night Club.GSM is a managerial position at the Front Office Department. Scope of responsibility covers front desk, taking care of guests’ arrival, smooth execution of the reception operations: Check in, Check out, guest in-house requests and complains, handling complaints received through central office, hot alerts. Champion SW loyalty program SPG, taking care of VIP and group arrivals. Report High balance to DOF and control guest ledger. Training associates and departmental GSI champions. “Six Sigma” project member, actively contributing to enhance revenue at lowest cost. Attendance control. Updating front office policies and procedures. Show less

Credit Coordinator

• Sep 2004 - May 2005

05 Stars : 419 Rooms and Suites. Business Center. 06 Restaurants. Room Service. 01 Lobby Bar. 01 Ball Room. 05 Meeting Rooms. Fitness Center and Swimming Pool. Night Club.Credit office reports to finance director. As credit coordinator I was in charge of the collection of the due payments of our contracted companies. Sending reminders for outstanding balances and last alerts for longstanding unpaid bills. Sending high Balance report to front desk managers, contact guests in-house for monthly payments of their permanent rooms or long staying and transient rooms. Follow up with company contacts for signature of their credit application forms and credit conventions for payment on terms. Prepare and assist to credit meetings. Reinforce financial compliance and assist Front Office to deliver both against brand promise and finance standard operating procedures. Show less

SPG Coordinator

• Sep 2003 - Aug 2004

05 Stars : 419 Rooms and Suites. Business Center. 06 Restaurants. Room Service. 01 Lobby Bar. 01 Ball Room. 05 Meeting Rooms. Fitness Center and Swimming Pool. Night Club.As Starwood Preferred Guest program coordinator I was in charge of front office staff training on SW loyalty program in coordination with the Guest Services Manager, following updates on rules and regulations, special offers and promotions, maintaining associates' consciousness on the loyalty program, resolving SPG members issues, queries and complaints, posting missing stays, etc.Along with this position I was also appointed as Front Office Shift Leader. Show less

Guest Services Agent

• Dec 2002 - Aug 2003

05 Stars : 419 Rooms and Suites. Business Center. 06 Restaurants. Room Service. 01 Lobby Bar. 01 Ball Room. 05 Meeting Rooms. Fitness Center and Swimming Pool. Night Club.Guest services agent : FO receptionist in charge of C/In and C/Out of hotel guests. Worked all shifts and was assigned Towers level reception supervisory before being promoted to SPG coordinator.

Stewarding

• Apr 2002 - Dec 2002