Aminat Balogun

Assistant Project Manager at Silverhood Investment Groups
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Location
United Kingdom, UK

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Haleemah A.

I worked with Aminat in the Customer Experience Management Division with Sterling Bank for over two years. Her patience and ability to quickly resolve complex issues have been invaluable to our team. She is always on top of her work, ensuring that all tasks are completed within set timelines. Aminat is a great team player, always willing to lend a helping hand whenever needed. She is also meticulous in her work, ensuring that all details are accounted for. Anyone would be fortunate to work with her.

Emeka Nwankwo

I worked with Aminat in the customer support department of Sterling Bank for over two years. I can confidently say that Aminat is an excellent customer support professional and an asset to any organization. During our time working together, I was continually impressed by her exceptional customer service skills. This in no way dims her excellent communication skills and natural talent for understanding customers' needs and providing them with timely and effective solutions. She has an empathetic and patient approach and can effortlessly de-escalate any situation to ensure customer satisfaction, this was a skill she exhibited every single day with various irate customers. Moreover, Aminat is an exceptional team player, always willing to go above and beyond to support her colleagues. She has a positive/can-do attitude, displays a rapid willingness to learn, and has a strong work ethic, making her an invaluable member of any team. Her ability to collaborate and find the best solutions to complex issues contributed to our success as Customer Experience Management Personnel team at Sterling Bank. I have no doubt that Aminat will excel in any customer support role they take on. They have a passion for providing excellent customer service and consistently strive to improve their skills. I highly recommend her for any customer support position or any of such similar positions that utilize her skills and experience and I'm confident that she will make a significant contribution to any organization she joins.

Ibrahim Ekeolere

Aminat has constantly shown proficiency in customer experience management and satisfaction. She is enthusiastic about her work and motivates her peers to work more effectively. She is also incredibly self-assured and never backs down from a task. Instead, she accepts it head-on and finds a way to solve it using her innate resourcefulness.

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Credentials

  • FUNDAMENTALS OF DIGITAL MARKETING
    The Open University
    Jul, 2020
    - Sep, 2024
  • Project management (managing project under uncertainty )
    AAPM ® American Academy of Project Management ®

Experience

    • South Africa
    • Investment Management
    • 1 - 100 Employee
    • Assistant Project Manager
      • Feb 2023 - Present
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Team Lead,Customer Experience Management Personnel
      • Mar 2022 - Jan 2023

      Managed a team of customer experience professionals and ensured they addressed customer inquiries promptly and effectively while adhering to established policies and regulations. Improved the Net Promoter Score (NPS) by 10% and ensured compliance with service level agreements (SLAs).

    • Customer experience management personnel
      • Jun 2019 - Feb 2022

      - Provided information about bank products and services to customers.- Handled customer inquiries and complaints through various channels such as phone, email, and chat.- Educated customers on various financial products and services offered by the bank- Maintained adequate due diligence by verifying/validating all documents and help prevent potential risk crystalizing.- Provided excellent customer service to clients by handling inquiries, resolving issues, and promoting bank products and services.- Facilitated and organized periodic trainings for team members to help plug knowledge gaps.- Assisted customers in opening new accounts and setting up online banking services.- Maintained accurate and detailed records of customer interactions and transactions using CRM.- Resolved complex customer issues by investigating and analyzing customer complaints and recommending solutions.- Collaborated with other bank departments to ensure efficient and effective customer service delivery. Show less

    • English Tutor
      • May 2018 - Mar 2019

      -Assess student needs and develop personalized lesson plans to help students improve their English skills. - Plan and deliver engaging and interactive lessons that incorporate a variety of teaching methods, including visual aids, discussions, and activities. - Provide regular feedback to students on their progress and areas for improvement - Developed lesson plans and teaching materials that aligned with the curriculum. - Assessed student progress and provided feedback to students and parents. - Communicated regularly with school administrators to discuss student progress and areas for improvement. Show less

Education

  • University of Portsmouth
    MSc, Project Management
    2023 - 2024
  • Olabisi Onabanjo University(O.O.U)
    Bachelor of Arts - BA, English
    2013 - 2017

Community

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