Experience

TheFork, a Tripadvisor company

• France
• Technology, Information and Internet
• 700 & Above Employee

• Inbound Sales Team Manager EMEA

  • Jan 2023 - Present

  Barcelona, Cataluña, España



ei - energía independiente

• Spain
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Sales Manager B2C Iberia

  • Feb 2021 - Feb 2023

  Lisbona, Portogallo



Galp

• Portugal
• Oil and Gas
• 700 & Above Employee

• Inside Sales Manager Iberia

  • Feb 2021 - Feb 2023

  Barcelona, Catalunha, Espanha



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Senior Sales Manager - Uber Eats Sales

  • May 2019 - Aug 2020

  Lisboa e Região, Portugal Manager of Inside Sales Team of Italy, Spain, Portugal and Poland. Main tasks: - Managing human resources --- Motivation, Coaching and Conflicts resolutions. - Strategy --- Improve productivity standards, Sales coaching to argumentation and sales techniques. - Review and create sales processes --- Find innovative approached, using already existing company's resources, to maximize productivity, overcome targets and improve efficiency.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Assistant Call Center Manager/Operations Manager - Inbound Sales

  • Mar 2013 - Mar 2019

  Lisboa e Região, Portugal Manager of the French and Italian Market with the goal to expand the business to rest of Europe. In charge of KPIs' achievement (Insurance Inside Sales Team), Managers' development, Team's activities and motivation. My experience was always related to Team Management in different programs and markets: From November 2016 until March 2018 I was responsible for Fashion Retail E-Commerce Customer Service Team: 9 to 14 (during peak period) Supervisors reporting to me. I was… Show more Manager of the French and Italian Market with the goal to expand the business to rest of Europe. In charge of KPIs' achievement (Insurance Inside Sales Team), Managers' development, Team's activities and motivation. My experience was always related to Team Management in different programs and markets: From November 2016 until March 2018 I was responsible for Fashion Retail E-Commerce Customer Service Team: 9 to 14 (during peak period) Supervisors reporting to me. I was responsible for the KPI's achievement of 180-210 FTE's serving different countries as Italy, Netherlands, France, Spain, Germany and Belgium. KPI's: SLA for calls and E-mails; AHT; Quality and Productivity, FC Accurancy. My job was also to develop coaching and management skills of the Supervisors as well as direct contact and negotiation with our Partner/Client. I did the same for the previous 3 years, from 2013 until 2016, but with a smaller team and different business: 7 Supervisors managing small teams of agents, serving Italy, Spain, Portugal, Benelux and Germany. B2B program, business related to Pharmaceutical and Surgical Product. My first experience as a Manager, started in 2009 as Supervisor for an outbound and inbound program. I had a team of 17 agents, serving only Italy (since Italian is my mother tongue). I was the person in charge of the initial training, mentoring during the nesting phase and Supervisor. That experience allowed me to improve my knowledge in Call Center metrics and tools, Companies' mechanisms as well as teach me how to deal with different cultures, ages and personalities. Show less