Experience

Kreate

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Events Manager

  • Apr 2021 - Present

  Represent and deliver a better brand experience, through marketing and promoting brand services. As a contractor, I work with many clients. Campaigns I have been involved with include: 1) Mad Hatter's Tea Party, Manchester | Fever- Events Assistant: May-October 2021 Mad Hatter's Gin and Tea Party offers guests an immersive cocktail experience with teatime snacks hosted by the Hatter and his eccentric friends. My role involved: • Welcoming, checking-in & seating guests on arrival. • Preparing cocktails. • Provide high quality customer service, including managing customer issues. • Liaising with bar manager & performers to ensure the smooth running of the event. 2) The Chocolate Factory Experience, Manchester | Fever- Actor: February-May 2022 The Chocolate Factory Experience is a theatrical, candy themed family experience. • As an Actor, I play various characters, engaging with the public to awaken imagination and curiosity through storytelling. • As a performer, I build rapport with families through improvisation, creating quality scenes to enhance unforgettable moments. 3) The Poppy Pop Up Shop, Sheffield | Royal British Legion- Brand Ambassador: October-November 2022 • Representing charity values and cause through engagement with customers. • Drive sales of merchandise to hit our daily and weekly sales targets. We exceeded KPI's by 20% during the months of October and November 2022. 4) Everleaf Christmas Event, Harrogate Country Living Fair |Everleaf - Event Manager: December 2022 • Take customers on a tasting journey through our product range, whilst delivering key messages of each complex in flavor aperitif. • Trial and drive 6% sample conversion rate of Everleaf during the Christmas fair was our goal. As a team we exceeded this target by twofold. • As an Events manager, I would allocate jobs within the team, ensure sales were correctly tracked and reported back split per flavor to clients. I was also the point of call for any issues.



Redline Promotions

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Sales Team Lead

  • Nov 2021 - Feb 2022

  Direct face to face soft sales. My role as sales team leader involved: • Delivering morning Sales Impacts to team and colleagues to motivate and promote company and client values and vision. Strategic processes were implemented for the day ahead, to improve productivity. • Attending networking events, with the opportunity to train others. • Discussing and breaking down my team's day. Determining areas of strength and where improvements could be made, to drive the team to consistently exceed key performance indicator targets. My role is to represent our charity partner clients through attending a variety of events, and meeting with future potential donors on behalf of our clients to generate new customers and revenue. During my time at RedLine Promotions, I have generated a total, of £46,750.00 for our charity partners.



The University of Huddersfield

• United Kingdom
• Higher Education
• 700 & Above Employee

• Final Year Student Representative and President of the Economics Society

  • Oct 2020 - May 2021

  As I am in my final year of BSc Economics, I wish to make the most of my final year student experience. Therefore, I have taken on the role as Student Representative and President of the Economics Society. As a Student Representative, my role entails: • Representing final year Economics students through voicing concerns and feedback within Student Panel meetings. • Answering queries on Teams, via email and directing students to appropriate contacts. I enjoy taking on a leadership position, like being the President of the Economics Society, as I understand the impact and importance of decision-making. Alongside the committee members, we arrange: • Events like virtual quizzes. • Organise discussion material on current world affairs. • Support first and second-year students in their economics module. • I also invite external speakers to provide insight into navigating the working-life after graduating, and empower students by arranging employer-led skills sessions. It is crucial for students to have a community like the Economics Society, to access a range of different views and beliefs, to promote academic freedom and make friends.



Avado

• United Kingdom
• Professional Training and Coaching
• 200 - 300 Employee

• FastFutures Programme

  • Jan 2021 - Apr 2021

  Avado FastFutures is a 12 week online programme designed to bridge the gap between graduating and the working life. Business-focused digital skills covered within this programme include: 1. The Power of Digital and Data: There is a growing importance to adopt a data mindset for every business. Creating basic data visulisations and understanding the levels of data analysis, were covered within the module. My digital literacy and computational thinking skills were refined under this module. 2. Marketing: The role of branding has evolved. Applying structured thinking to come up with plans to reach customers at different stages in their purchasing journey, is critical to understand and optimise customer expectations. Content Marketing Matrix and Channel Strategy was also covered under this module. 3. Finance fundamentals: Financial Statements are crucial in helping to determine the value of products and services, it is also a key indicator of a company's financial health. Within the module, I analysed organisations published accounts and assessed investment opportunities using discounted cashflow and payback techniques. 4. Teamwork and working on real-life projects: Our team project was a case study from Agilisys: "How can Smart Technology be used to promote independent and self-sufficient living among vulnerable and elderly people?" I took on the role as Product Definition, creating our persona and minimal viable product. For my group project, we had the opportunity to present to Agilisys, as we were highlighted as top 3 out of 142 groups within FastFutures. My team, Team 96 were the winners of the Agilisys project, April Cohort 2021.



MX

• United Kingdom
• Insurance
• 1 - 100 Employee

• Underwriting Assistant

  • Sep 2019 - Aug 2020

  Throughout my Industrial placement year, my responsibilities were split between Rights of Light and Legal Indemnity. As part of my role, I would: Rights of Light: • Identify key Rights of Light issues within surveyor reports. • Map out affected nearby properties and conduct research into the vicinity of the development site. • Highlighting crucial information within reports to aid decision making for Underwriters. • Reply to client queries via email and on the phone. Legal Indemnity: • Converse with the team regularly after initial review is taken to determine the best approach to complex enquiries. • Assess and calculate premiums based on individual risk profiles. • Send quotes and sell policies to Brokers/ Solicitors seeking Indemnity Insurance solutions. During my placement, Covid-19 caused a global pandemic in 2020, this resulted in a reduction of members within my team. I was given the opportunity to support other departments in the business including the involvement of assisting various projects with senior managers. Adapting to a unique situation and remote home working allowed me to exemplify critical components of self-motivation, self-discipline, and the ability to communicate and collaborate in multiple forms.



Innovation in Motion

• Netherlands
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Experience

  • May 2019 - Aug 2019

  During my four-month summer internship in 2019 with Innovation In Motion, a start-up smart home technology firm in Amsterdam, as part of my role, I would: • Conduct market research and competitor analysis to support business development. • Construct buyer personas alongside B2C team to grasp the buyer journey. • Mapped out the customer journey. • Work in sprints, present research findings to the team every two weeks. • Understand company products through assembling parts together and installation to build a database of Knowledge-Based Questions.



Eureka!

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Enabler

  • May 2016 - Aug 2018

  My duties as a part-time Enabler included: • Interacting with visitors using props and role-playing different characters around the museum to enrich the visitor experience. The use of excellent communication skills and confidence was crucial to the role. • Provide high standards of customer care and adapting to individual needs. • Stocking up and ensuring gift shop was presentable and tidy. • Observe all health and safety procedures to minimise health and safety risks. • Being a good team player. I also have till experience, handling admission tickets and attending our outdoor cafe.