Experience

Roche Bobois

• France
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• After Sales Service Specialist

  • May 2022 - Present

  Respond to customer queries in a timely and accurate way, via phone or email. Identify customer needs. Analyze and report product malfunctions. Update our internal databases with information about technical issues and useful discussions with customers Handle quality claims from the beginning to the end Assist the sales team with all types of customers inquiries Share feature requests and effective workarounds with team members Process purchase orders Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Provide general administrative support to sales representatives. Follow customer's payments Show less



Bernardaud

• France
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2020 - Apr 2021

  Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Performs other related duties as assigned. Show less



The Halal Guys - New Brunswick (Rutgers)

• United States
• Restaurants
• 1 - 100 Employee

• Catering Event Manager

  • Apr 2017 - Mar 2020