Experience

Team Bradford Racing

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Team Leader & Manufacturing Team Leader

  • Sep 2018 - Present

  As a senior and experienced member of the team I am responsible for overseeing the team to ensure tasks are completed in order of importance and chronology. Ensuring required parts have been ordered and in house and outsourced parts had been manufactured to the correct tolerances and specifications. Involved in the production of the team promotional materials and presenting to businesses to secure sponsorship. As a senior and experienced member of the team I am responsible for overseeing the team to ensure tasks are completed in order of importance and chronology. Ensuring required parts have been ordered and in house and outsourced parts had been manufactured to the correct tolerances and specifications. Involved in the production of the team promotional materials and presenting to businesses to secure sponsorship.



York Cars Taxis

• United Kingdom
• Truck Transportation

• Professional Driver

  • May 2016 - Present

  As a professional driver I am expected to maintain an excellent standard of customer service and self presentation. Duties include, using Autocab application software to ensure customers are picked up within agreed timescales, providing a safe and efficient experience, ensuring a professional dialogue with passengers at all time and maintaining an excellent customer feedback rating score to remain a top rated private hire driver. As a professional driver I am expected to maintain an excellent standard of customer service and self presentation. Duties include, using Autocab application software to ensure customers are picked up within agreed timescales, providing a safe and efficient experience, ensuring a professional dialogue with passengers at all time and maintaining an excellent customer feedback rating score to remain a top rated private hire driver.



A&S Autos

• Leeds

• Owner/Manager of motor vehicle repair workshop

  • Jun 2011 - Apr 2016

  Responsible for the day to day running of the business including fault finding in vehicle systems using OBD software and hands-on skills, inspection of critical components, service recommendations to customers and completing all repairs to an excellent standard. Conferring with customers regarding diagnostics, providing estimated repair costs and ensuring that an excellent level of customer service and standard is maintained throughout. Maintaining all financial and repair records, completing end of year business accounts and ensuring stock levels and cash flow is maintained to ensure business sustainability. Show less



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Team Coach

  • May 2000 - May 2011

  Monitoring and motivating team members to ensure they are meeting agreed service level agreements and maintaining company standards in relation to call quality. Working across business with resource planning and senior management to ensure resources are allocated in the most efficient way possible. Rolling out business critical updates regarding products and software in a constantly evolving and dynamic business environment and ensuring that my knowledge of new business products is maintained in line with business updates. Maintaining strong communication channels with company outsourcing partners in South Africa and India to ensure they are maintaining customer service standards and service levels. Show less