Experience

Comsys Software S.A.E.

• Egypt
• Software Development
• 1 - 100 Employee

• PMO & Customer Service Operations Director

  • Mar 2007 - Present

  Managed and directed project/product technical support involving inbound / outbound service desk operations designed to provide 24x7 life cycle technical support and customer service involving applications, pre / post sale support functions for 7 products and +2000 customers. ensure that company’s standards are upheld and clearly defined throughout the entire process of each project’s development and execution. responsible for overseeing the work of all project management office personnel. And take ownership of the resulting quality of each project. Short and long term operations, scheduling, planning, system integration, competitive analysis, staffing, budget and customer satisfaction improvements. Show less

• Project Manager

  • Mar 2002 - Dec 2006

  Managed a wide scale of different projects environments ERP, Hospitality, restaurant management, Retail, CRM and supply chain involving Planning and Defining Scope, Activity Planning and Sequencing, Resource Planning, Developing Schedules ,Time Estimating ,Cost Estimating ,Developing a Budget ,Documentation ,Creating Charts and Schedules ,Risk Analysis ,Managing Risks, Monitoring and Reporting Progress ,Team Leadership ,Strategic Influencing ,Business Partnering ,Working with Vendors ,Scalability, Interoperability and Portability Analysis ,Controlling Quality and Benefits Realization . Show less