Ami Merchant
Product Manager at Spotnana- Claim this Profile
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Bio
Credentials
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Concur Travel TMC Boot Camp
SAP Concur
Experience
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Spotnana
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United States
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Software Development
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100 - 200 Employee
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Product Manager
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Jun 2023 - Present
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Sr Manager - Product Operations at Spotnana
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Oct 2022 - Jun 2023
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Sr. Manager - Customer Onboarding
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Mar 2022 - Oct 2022
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Customer Operations Manager
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Jun 2020 - Mar 2022
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WTMC
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United States
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Travel Arrangements
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1 - 100 Employee
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Manager - Internal Client Engagement
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Sep 2013 - May 2020
• Lead & manage ‘W’ teams to deliver customer service solutions for clients worldwide. • Subject matter advisor in the design, development and implementation of ‘W’ Centers of Excellence. • Identify and develop cross selling opportunities within client portfolios. • Design & developing traveler centric solutions with ‘W’ Service Automation teams. • Lead & manage ‘W’ teams to deliver customer service solutions for clients worldwide. • Subject matter advisor in the design, development and implementation of ‘W’ Centers of Excellence. • Identify and develop cross selling opportunities within client portfolios. • Design & developing traveler centric solutions with ‘W’ Service Automation teams.
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Thomas Cook India Limited
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India
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Leisure, Travel & Tourism
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700 & Above Employee
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Business Travel Consultant
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Jan 2012 - Sep 2013
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Ian Allan Travel
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London, United Kingdom
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Business Travel Consultant
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2010 - 2011
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WNS
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India
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Executive
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May 2006 - Jun 2007
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Education
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University of Surrey
MSc, Tourism Management -
Narsee Monjee College of Commerce and Economics
Bachelor of Commerce -
Hiranandani Foundation School
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Narsee Monjee College of Commerce and Economics
Bachelor of Commerce - BCom
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