Experience

IAT Insurance Group

• United States
• Insurance
• 700 & Above Employee

• Account Manager

  • Apr 2020 - Present



AmTrust Financial Services, Inc.

• United States
• Insurance
• 700 & Above Employee

• Underwriting Assistant II

  • Mar 2017 - Apr 2019



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Underwriting Assistant

  • Jun 2016 - Mar 2017



AIG

• United States
• Insurance
• 700 & Above Employee

• Operation Processor II

  • Sep 2013 - Jun 2016

  Provide technical rating and policy issuance support to the underwriting team, prepare coding sheets, request missing documentation or information and resolve any discrepancies, process endorsements, cancellations and reinstatements, process (BOR) Broker of Record, communicate with underwriting staff to verify information Provide technical rating and policy issuance support to the underwriting team, prepare coding sheets, request missing documentation or information and resolve any discrepancies, process endorsements, cancellations and reinstatements, process (BOR) Broker of Record, communicate with underwriting staff to verify information



APU Solutions

• United States
• Automotive
• 1 - 100 Employee

• Account Manager

  • Dec 2011 - Dec 2012

  Train Insurance Adjusters and Body Shop employees to use APU Solutions Web site via phone, web meeting or face to face, coordinate with Management and internal company departments to help insure superior customer service, use problem solving skills to resolve issues promptly, troubleshoot with clients on the computer or estimating systems, review weekly, monthly, and year to date Performance Reports for clients, compose the tip of the month for Account Managers to distribute to clients, interviewed qualified applicants for employment as an Account Manager Show less



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Lead Business Underwriting Associate

  • Jan 2004 - Nov 2010

  Created and maintained all training materials, developed lesson plan, conducted new hire training for the first six weeks, created and distributed reference/self-help job aides for all identified topics, documented and distributed all process changes and updates, assisted in special projects, developed continuing education for tenured representatives, conducted phone observation, worked closely with the Call Center Supervisor and Quality Assurance Analyst, developed Call Center Training Track, provided mentoring and coaching to employees, interviewed and hired for the call center, maintained positive relationships with Regional Offices Show less