Amika George
Emergency Medical Dispatcher at Toronto Paramedic Services (Formerly Toronto EMS)- Claim this Profile
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Topline Score
Bio
Credentials
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Workers' Health and Safety Awareness Training
Durham CollegeApr, 2022- Sep, 2024 -
Workplace Hazardous Materials Information System (WHMIS) Training
Durham CollegeApr, 2022- Sep, 2024 -
Workplace Violence and Harassment Prevention Training
Durham CollegeApr, 2022- Sep, 2024 -
Diversity, Self-awareness and Action
Durham CollegeMar, 2022- Sep, 2024 -
Accessibility for Ontarians with Disabilities Act
Durham CollegeFeb, 2022- Sep, 2024 -
Fire Service Communications
APCO InternationalApr, 2022- Sep, 2024 -
Standard First Aid, CPR and AED
Health & Stroke Foundation CanadaMar, 2021- Sep, 2024 -
Public Safety Telecommunicator I
APCO InternationalDec, 2021- Sep, 2024
Experience
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Emergency Medical Dispatcher
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Mar 2023 - Present
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Emergency Medical Advisor
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May 2022 - Mar 2023
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Lakeridge Health
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Canada
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Hospitals and Health Care
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700 & Above Employee
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Pandemic Response Attendant
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Jan 2022 - Apr 2022
Friendly visiting with patients and their essential partners –in care; help answer questions If permitted ice/water Help advocate to team members for patients needs such as toileting; repositioning Ensure safe environment, personal belongings and call bell in reach, offer fluids, provide comfort (e.g. warm blanket) Encourage chatting with these individuals and support any questions they have Promote hand hygiene practices and proper use of PPE Ensure they are aware of hospital protocols such as no eating or drinking (mask must be kept on) Assist with setting up Virtual Connections calls (training will be provided) Deliver Email-A-Patient messages from the Sign-in room to any unit (take to unit desk) Meal-time support: deliver meal trays; help open items if requested; encourage eating is appropriate, socialize during meal if this would help the patient Visit entrances to gather any patient belongings that have been dropped off and deliver to any designated unit Assist with the transport of discharged patients to entrances, as requested Gather supplies as requested or required by team members Support care team by being a lift spotter Show less
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QuickContractors.com Inc.
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Canada
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Consumer Services
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1 - 100 Employee
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Client Care Representative
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Mar 2021 - Aug 2021
Displayed strong telephone etiquette by simultaneously responding to telephone calls and live chats. Handled 50 client inquiries per day with exceptional professionalism and enthusiasm. Built sustainable client relationships, built on trust by respecting and accepting individuals from diverse communities. Displayed strong telephone etiquette, effectively handling difficult calls. Researched issues and made quick decisions to achieve efficient and effective resolutions. Documented conversations with customers to track requests, problems and solutions. Managed and updated physical and digital client account information to keep records accurate and current. Show less
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Inbound Customer Service Representative
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Jan 2019 - Aug 2019
Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations by actively listening, affirming/acknowledging the client's concerns, and collaborating with the client to provide resolution. Upheld privacy and confidentiality requirements established by PIPEDA Answered 450+ inbound calls per day and directed them to designated individuals or departments. Documented customer interactions to track requests, problems and solutions. Asked probing questions to determine service needs and accurately input information into electronic systems. Escalated customer concerns, company issues and inventory requirements to supervisors for following. Show less
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Education
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2021 - 2023
Durham College
9-1-1 Emergency and Call Centre Comm., Criminal Justice/Safety Studies
Community
