Human Resources Assistant

• Apr 2022 - Present

Real Estate Administrator

• Dec 2020 - Apr 2022

Account Representative/Donor Recruitment

• Apr 2020 - Dec 2020

Assistant Home Services Experience Manager

• Jul 2016 - Mar 2020

Responsible for leading and managing the pooled labor employees within Geek Squad in Home Services. As the leader on duty I will need to make decisions and provide guidance, coaching, training, and act as an advocate for Geek Squad Agents. Play a vital role in ensuring the highest quality client experience by technically trained Agents, driving operational efficiency, and growing the business in an effort to support converging technologies• Create consistency in service fulfillment execution – ultimately protect and grow the brand.• Work with District and Market Leadership in controlling costs and delivering productivity goals by monitoring and analyzing business trends/results on a daily, weekly and monthly basis.• Develop action plans to overcome performance gaps• Teach and coach district and store personnel on effective sales-fulfillment practices.• Actively participate in Ride-a-longs to ensure SOP execution and operational effectiveness to positively impact client loyalty and grow the business.• Managing the complexities of a highly mobile workforce (including in home services, scheduling, client satisfaction, productivity) while teaching, coaching, and enforcing store and on-site SOP• Manage escalations and communicates with store management, dispatch, district partners and corporate on customer issues.• Control costs and delivering productivity goals by monitoring and analyzing business trends and results• Evaluate and develop employee business performance through coaching, training, career counseling, goals

Geek Squad Field Services Operation Supervisor

• May 2014 - Jul 2016

The Geek Squad Operations Supervisor is responsible for the fulfillment of Geek Squad In-Home Services, Appliance Delivery and Installation. The Geek Squad Operations Supervisor works with local leadership and corporate support to evaluate and create necessary process improvements and tools to ensure client delight.Ensure store teams are executing scope of work and have the necessary tools and training to provide complete customer solutions. Analyze business/client reporting and provide insight and feedback to business partners to facilitate continuous improvement in the Client experience. Be responsible for triage coordination with home delivery providers and monitor execution of expected fulfillment. Proactively maintain special order management to include communication to store teams and clients. Coordinate and schedule routes to maximize productivity and client experience.

Field Service Admin

• Jun 2012 - May 2014

I work with 200+ Field Agents on daily basis coordinating schedules and assisting managers with managing day to day tasks of running In Home Service business.

United Services Operation Administrator

• Aug 2006 - Jun 2012

Assisted Stores with escalation and resolutions. Assisted Manger with creating daily rhythm of store and employee check ins. Coordinated quarterly meetings for 20+ employees.

Supervisor

• Oct 2004 - May 2006

• Opened and closed the store. • Created and organized product displays. • Directed associates in various tasks • Trained sales associates and organized company testing. • Opened and closed the store. • Created and organized product displays. • Directed associates in various tasks • Trained sales associates and organized company testing.