Experience

FIDELITONE

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Warehouse Supervisor

  • Sep 2021 - Present



UPS Supply Chain Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Distribution Specialist

  • Mar 2020 - Sep 2021

  Gather and analyze data to assemble weekly facility forecasts for multiple clients’ revenue and expenses. Accurately produce monthly client billing. Generate monthly revenue and expense journals. Reconcile contracted labor hours, warehouse supplies, and facility expenses. Analyze monthly income statements and identify outliers. Develop weekly facility distribution KPI reporting. Assist new hires and temps with building and systems access and provide facility tours. Coordinate local facility employee luncheons and celebrations. Show less



Glassfab Tempering Services

• United States
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2019 - Mar 2020

  Provide phone, email, and in-person support to wholesale customer base. Process accurate distribution facility customer invoicing for stock purchases. Generate monthly state sales tax and quarterly IFTA documents. Serve as administrative support for Branch Manager. Provide phone, email, and in-person support to wholesale customer base. Process accurate distribution facility customer invoicing for stock purchases. Generate monthly state sales tax and quarterly IFTA documents. Serve as administrative support for Branch Manager.



FIDELITONE

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Operations Supervisor

  • May 2010 - Nov 2018

  Promoted from Client Services to Operations Supervisor at the Sparks, NV facility. Awarded Employee of the Month across all locations for active demonstration of company's core values. Assist General Manager with developing a bare concrete warehouse into an award winning fulfillment site over the course of two years. Provide hands-on product education, WMS training, and daily coaching to on-site team including Client Services Representatives, Team Leads, and Warehouse Generalists. Drive receiving, customer return processes, inventory control as well as small parcel fulfillment daily to meet client service level agreements. Assist accounting team with accurate monthly contract billing. Deliver on-site IT support for Warehouse Management Systems. Collaborate with EDI Integration team for new client onboarding. Serve as key warehouse point of contact for intricate accounts including lot controlled consumables, sporting equipment, and home furnishings. Show less



Graceway Pharmaceuticals/Leitner Pharmaceuticals

• Piney Flats, TN

• Customer Relations Representative

  • Jan 2007 - Mar 2010

  Provide administrative support to distribution management with monthly inventory and metrics reporting. Verify physician and wholesaler state licensing and DEA certification. Administer phone/email support for customers, wholesalers, and return processing companies. Process orders and return requests into SAP 6.0. Assist distribution staff with order fulfillment and physical inventories as needed including UPS Worldship processing. Provide administrative support to distribution management with monthly inventory and metrics reporting. Verify physician and wholesaler state licensing and DEA certification. Administer phone/email support for customers, wholesalers, and return processing companies. Process orders and return requests into SAP 6.0. Assist distribution staff with order fulfillment and physical inventories as needed including UPS Worldship processing.



Ride Revolution

• Johnson City, Tennessee Area

• IT Specialist

  • Mar 2005 - Dec 2006

  Develop and implement Point of Sale system and cash handling procedures. Perform sales staff training for system processes. Maintain IT equipment and website including product listings. Answer phone/email product inquiries and process phone order credit card processing. Provide additional sales support for retail floor staff. Liquidate inventory from store closing via online auction sites and wholesale warehouses. Develop and implement Point of Sale system and cash handling procedures. Perform sales staff training for system processes. Maintain IT equipment and website including product listings. Answer phone/email product inquiries and process phone order credit card processing. Provide additional sales support for retail floor staff. Liquidate inventory from store closing via online auction sites and wholesale warehouses.



Hilltop Auto Salvage

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2004 - Mar 2005

  Establish online store presence including developing item listings, invoicing sales orders, payment processing, shipping, and customer follow up. Foster local customer and vendor relationships both on-site and via phone inquiries. Provide administrative support to facility owner. Establish online store presence including developing item listings, invoicing sales orders, payment processing, shipping, and customer follow up. Foster local customer and vendor relationships both on-site and via phone inquiries. Provide administrative support to facility owner.



National Storytelling Network

• Jonesborough, TN

• Membership Coordinator

  • Sep 1999 - Jun 2004

  Establish a monthly renewal notification program to increase membership retention for non-profit entity. Collect and process payments for national festivals, conventions, and catalog purchases via phone, mail, and in person at high volume events. Perform daily deposit and account reconciliation processes. Converted the print directory format to an online version for instant access by schools and talent agencies. Manage volunteer scheduling for special projects. Maintain office equipment, software, and databases. Update two storytelling websites including catalog of products. Coordinate with local vendors for production and distribution of bi-monthly publications. Show less



Appalachian Christian Village

• Hospitals and Health Care
• 1 - 100 Employee

• Executive Administrative Assistant

  • Jan 1998 - Sep 1999

  Assistant to the Chief Executive Officer, Chief Financial Officer, and Comptroller. Assist accounting team with accounts payable, accounts receivable, and monthly reporting reconciliation. Provide technical support to activity directors at two locations as well as event scheduling and resident activity sessions. Operate multi-line switchboard. Assistant to the Chief Executive Officer, Chief Financial Officer, and Comptroller. Assist accounting team with accounts payable, accounts receivable, and monthly reporting reconciliation. Provide technical support to activity directors at two locations as well as event scheduling and resident activity sessions. Operate multi-line switchboard.