Correctional Officer

• Jun 2021 - Present

Server Supervisor

• Aug 2017 - Dec 2020

At The Stone House, I worked as a Server and also as a Maître D’. - In-depth knowledge of the food and beverage menu - Serving guests in the dining room - Serving larger parties and functions in the private room - Service included greeting guests, informing them of the specials, taking their food and beverage orders, expediting food to their tables, providing quality checks with guests to ensure satisfaction, clearing tables, and taking payment - As the Maître D’, my role was to ensure the floor is running smoothly at all times. I assisted with expediting food to the correct guests at the correct tables, communicated any issues to the Chef, quality-checked tables once they received their entrees, and assisted servers if needed - The Stone House Restaurant permanently closed it's doors in May 2020 Show less

Store Coordinator

• Jul 2015 - Oct 2020

I am currently working as the Store Coordinator at MEC Burlington. Outline of duties and responsibilities: - Scheduling for the store and management team - Payroll - Administrative changes and adjustments for staff - Processing purchase orders for store supplies - Proficient in Microsoft Outlook (D365, Teams etc.) - Microsoft Office (Word, Excel) - Organizing and planning events for staff - Working directly with members and handling complaints and issues - Assisting with member service as needed - Handling staff complaints and issues with tact and providing a high level of confidentiality - Opening and closing the store, setting the alarm, accessing the safe etc. - Reviewing resumes, conducting phone screens and in store interviews - Providing new staff members with everything they need to work at MEC - Looking ahead, mapping out training schedules, identifying areas of need within the store - Putting together bank deposits, handling money - Working as a part of the management team, offering support where needed - Management representative on the Health & Safety Team Accomplishments: - Becoming a Registered Accounting Clerk (RAC) - Given the opportunity to work as direct support to previous Store Coordinator - Landing the Store Coordinator role in July 2018 - Creating and executing ‘MEC Good Times Outside Bingo’ for the store staff Show less

Server

• Apr 2016 - Aug 2017

Spencer's at the Waterfront is one of Pearle Hospitality's thriving restaurant properties located on the lake shore in Burlington, ON. As a Server working with Pearle Hospitality, it is expected that I follow a specific guideline for steps of service, which go above and beyond basic standards of service. At Spencer's, I work as a server in the main dining room as well as occasional banquet shifts in the large observatory, which mostly consists of corporate functions and weddings. It is my job to ensure all guests leave having had a positive experience with us. During regular lunch or dinner service, is my job to help break down the menu to guests. I assist guests with pairing wine when necessary as well as executing proper wine service at the table. I take orders from guests and ensure they are sent to the kitchen and properly timed. Throughout my shift I help other servers expedite food to their tables, ensure all side work is completed such as polishing cutlery and glassware, cut bread and butter, keep our server station clean, clear and reset tables, and help with any set up for future events. When serving a wedding or other function in the observatory, the biggest part of my job is presenting hors d'eourves to guests, taking their dinner orders, and helping expedite and run food to tables in a timely manner. Throughout a banquet shift we are constantly clearing tables and keeping our station organized while preparing for future events. As I said previously, the most important part of my job is to always ensure that the guests are satisfied during their time with us. Show less

Server

• May 2015 - Apr 2016

Responsibilities Included: - Full knowledge of food and beverage menu - Serving guests in the dining room - Serving larger parties and functions in the private room - Expediting food from the kitchen to tables - Ensuring a positive guest experience - Clearing and resetting tables - Seating guests in the dining room - Bartending as needed - Standard side duties (polishing cutlery, folding napkins, cleaning) Responsibilities Included: - Full knowledge of food and beverage menu - Serving guests in the dining room - Serving larger parties and functions in the private room - Expediting food from the kitchen to tables - Ensuring a positive guest experience - Clearing and resetting tables - Seating guests in the dining room - Bartending as needed - Standard side duties (polishing cutlery, folding napkins, cleaning)

Server, Bartender, Supervisor

• Mar 2014 - Oct 2014

This was a seasonal Summer job working in the restaurant at Peninsula Lakes Golf Club as a Server, Bartender, and Supervisor. Responsibilities Included: - Serving guests breakfast, lunch, and dinner in the dining room - Bartending in the restaurant as well as for large functions and weddings - Expediting food from the kitchen to tables - Seating guests, clearing tables, resetting tables - Cleaning and restocking the bar - Supervising other staff - Closing the restaurant at night, locking the doors, and setting the alarm Show less

Au Pair (Live-in Nanny)

• Sep 2012 - Sep 2013

When I took a position as a live-in Au Pair in Melbourne, Australia I was responsible for getting there on my own and organizing flights, a work visa, travel insurance, a cell phone, and an overseas bank account. As an Au Pair I integrated myself into a family while taking on many new responsibilities and facing many challenges. I cared for three young boys who were ages 3, 6, and 9. I was responsible for getting them up in the morning, getting them dressed, making their breakfast, making their lunches, and taking them to school. The three year old was usually home with me during the day and I was responsible for taking him to various activities and play dates as well as caring for him during the day. After school I was responsible for picking the other two children up, making dinner for the family, getting the children bathed and into their pyjamas, and some nights putting them to bed. During the day I was also responsible for ensuring the house was tidy and organized, doing laundry, grocery shopping, and other chores such as emptying the dish washer and taking out the garbage. On weekends I often babysat for other families in order to make extra money. I also had the opportunity to travel with the family overseas to help babysit in Thailand and Hawaii. Aside from being an Au Pair, I also grew in many other ways. I was forced out of my comfort zone when driving on the other side of the road in a big city or finding new ways to make friends. I learned to be extremely independent and confident as I was alone and would explore the city by myself, go to restaurants and movies alone, join yoga classes and rock climbing alone etc. Overall the growing experience I had as an expat and an Au Pair is something I will always be thankful for. Show less

Server

• Feb 2012 - Sep 2012

Responsibilities included: - extensive food and wine menu knowledge - serving guests in the dining room, patio, and bar - seating guests, clearing, and resetting tables Responsibilities included: - extensive food and wine menu knowledge - serving guests in the dining room, patio, and bar - seating guests, clearing, and resetting tables

Server, Bartender

• Mar 2011 - Sep 2012

This was a seasonal summer job where I worked two and a half seasons total (March-October) in 2011, 2012, and at the end of the 2013 season when I returned home from Australia. Responsibilities included: - serving guests in the dining room, at the bar, and on the beer cart - serving/bartending large weddings and banquets - setting up and tearing down for weddings and banquets - seating guests, clearing and resetting tables - closing/opening the restaurant and bar at night and in the morning (setting alarm and locking doors) Show less