Experience

Show Group Pty Ltd

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Travel Manager

  • Aug 2016 - Present

  My role with Show Group Enterprises focused on maintaining an up to date knowledge of current products and services to ensure provision of superior service and to maximise sales opportunities within the entertainment industry clients. Key to the role was building strong external and internal relationships through effective communication, influencing and collaborative networking skills. Some of my duties included recruiting, training and supervising staff, providing tailored travel solutions to the entertainment organisations, pre-empting customer needs and budget required for domestic and international travel, liaising with suppliers and managing a prompt and accurate response to telephone and email communications. Show less



Cruise Holidays

• Auckland, New Zealand

• Reservations Manager

  • Feb 2014 - Apr 2016

  My role with Cruise Holidays / Cruise Office focused on maximising revenue opportunities with up-selling techniques and proactively converting cruise sales enquiries thereby contributing to the organisation’s profitability. Key to the role was practicing strong negotiation and communication skills. Some of my duties included managing and supporting a team of 6 sales consultants, managing the recruitment, training and performance reviews of staff, fostering and maintaining positive relationships with customers and suppliers, negotiating quotes and contracting with major cruise lines, producing successful cruise promotions, identifying issues and resolving account disparities and organising internal fun-filled activities to help boost team morale and work productivity. Show less



GoSee

• New Zealand
• Travel Arrangements
• 100 - 200 Employee

• Reservations Manager - Motorhomes, Cars and Motorcycles

  • Apr 2009 - Feb 2014

  My role with Online Republic focused on working with the reservations team of 18 sales consultants located within domestic and international branch to pitch, close, drive revenue growth & retention for motorhome and car rentals. Key to the role was maintaining a high degree of attention to detail and practicing good communication skills. Some of my duties included managing the operation of a 24hr Reservations Call Centre, providing strategic planning and budget management, implementing management decisions and policies, managing and training staff, developing of IT solutions for website enhancements, streamlining process and conducting research and developing analyses to evaluate company's global reservation solutions strategy and teaching staff on upselling techniques to grow its worldwide client portfolio. Show less



Go Holidays

• Auckland New Zealand

• Reservations Manager for the Booking Office, TRIPS and Cruises Online

  • 2008 - Apr 2009

  My role with Go Holidays focused on ensuring the smooth and efficient operations in the department through prompt, effective and proper reservations service to meet or exceed the company's revenue target. Key to the role was practicing strong critical thinking and sound judgment skills. Some of my duties include managing and coaching 17 sales consultants, creating staff KPIs and client's SLAs, assisting in the management and tracking of reservations policies, strategies and budgets, negotiating with clients and suppliers and ensuring that reservations service are value-added and focus on customer satisfaction to achieve monthly sales targets. Show less