Experience

North American Spine

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Coordinator

  • Feb 2010 - Present

  • Successfully turned inquiries into scheduled patients by facilitating the education and surgical process • Addressed patient concerns concerning cost, travel, and surgical risks by presenting a compelling value proposition reassuring patients of the superior quality of our company’s services • Maintained highest lead-to-scheduled patient conversion rate of 3.3% compared to peer average of 2.0% • Set the standing record for highest number of scheduled patients within a given sales period • Ranked 2nd highest producer in 2011 generating $2.15 million in revenue, and ranked highest producer in Q1 2012 generating over $450,000 in revenue • Successfully designed a training manual, which is now issued to all new hires, with content intended to educate the new hires on medical procedures, acclimate them with the company software, and train them on sales techniques • Selected to head a Strategic Marketing Research Initiative to obtain actionable data regarding top competitors, presented the findings to upper management, and assess current company protocol with respect to the findings • Restructured the patient in-take process to better align with company-wide changes in strategy, led roll-out training session, and conducted routine follow-up coaching meetings • Traveled to Canada to host patient education seminars in which questions are addressed among the attendees, and individual patient consults are conducted • Traveled to Spain to host physician education seminars, market to local vendors, interact with potential patients, and conduct media interviews • Traveled to Las Vegas for a National Chiropractic Convention to build and maintain referral relationships with chiropractors across the United States Show less