Amie Bajalieh
Customer Experience Representative at MHVillage- Claim this Profile
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Bio
Credentials
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CPR, First Aid, AED
Rutgers University
Experience
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MHVillage
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United States
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Real Estate
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1 - 100 Employee
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Customer Experience Representative
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Jan 2020 - Present
With extensive knowledge of the products, services, and operations of MHVillage.com, I communicate directly with customers and consumers building and maintaining a positive and loyal experience on MHVillage. Through account reviews, training, and assistance, I help drive profitable customer behavior and account growth with individual and professional customers. I utilize CRM software and tools to analyze customer account activity, make recommendations based on their activity, marketing and advertising goals and current spend. I schedule and provide one-on-one training with individual and professional sellers, as well as consumers on how to utilize the functions and features of MHVillage.com. I am responsible for creating and managing customer accounts, and work closely with the department's Vice President and the Customer Experience & Project Manager with large high-volume customers, helping implement their various marketing plans and budget needs. I work closely with the company’s Technology and Marketing departments on changes and revisions to the website by communicating how the website is utilized, test the website when new features and products are released, and troubleshoot when issues arise. My daily responsibilities include management and maintenance of accounts, logs and data entry, reviewing listings and advertisements, resolving any advertising issues that are flagged in the system as well as making personal contact with customers and handling their requests. I am experienced in using ASANA, Slack, RingCentral, Zoom, Google and Microsoft Office as well as Adobe Illustrator and InDesign software. My position reports directly to the Vice President of Customer Experience and works closely with the Customer Experience & Project Manager. Show less
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Trailer Equipment Inc. & Trailer X-Press Inc.
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United States
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Truck Transportation
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1 - 100 Employee
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Administrative Assistant
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Mar 2018 - Dec 2019
I provided administrative support to both the marketing and accounting departments as well as the general office and customer needs. I assisted with reception and front desk duties, assisting customer visits and requests, routing phone calls, and communicating with various departments for scheduling and large customers. I was also responsible for contacting major companies for required tax documents for the accounting department. I provided administrative support to both the marketing and accounting departments as well as the general office and customer needs. I assisted with reception and front desk duties, assisting customer visits and requests, routing phone calls, and communicating with various departments for scheduling and large customers. I was also responsible for contacting major companies for required tax documents for the accounting department.
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ArtPrize
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United States
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Entertainment Providers
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1 - 100 Employee
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Production Coordinator
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Jul 2017 - Oct 2018
For two seasons, I managed the technical and production aspects of events and daily operations. I hired and supervised a team of production assistants and reported directly to the Director of Operations & Production at ArtPrize. I maintained storage, deliveries, and event staffing and facilitated load in and load out of all events onsite and at remote locations. I exemplified a high level of communication, problem solving, strong leadership and collaborative teamwork. I met the high demands of the event stakeholders and communicated directly with the City of Grand Rapids to secure event needs such as loading areas, security staffing, and parking, and ensuring city guidelines were being met by the organization. I also created a tracking system for inventory and hours worked per event. Show less
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Actors' Equity Association
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United States
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Entertainment Providers
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500 - 600 Employee
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Production Stage Manager
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Aug 2005 - Feb 2018
I professionally stage managed on contract-based productions for Crossroads Theatre Company, Mirror Repertory Theatre, Denver Center Theatre, Hudson Valley Shakespeare Festival, Alabama Shakespeare Festival, and Rutgers University as well as locally in Michigan for Mason Street Warehouse, Grand Rapids Ballet, Grand Rapids Civic Theatre, Circle Theatre, Cornerstone University, Aquinas College, and Grand Valley State University. My responsibilities included communicating between departments (actors, designers, management, and directors), keeping reports of all rehearsals and meetings, distributing information, creating and managing rehearsal and performance schedules, training technical staff, and supervising stage crew. I used skills to problem solve, work in a fast-paced changing environment, and had to maintain a high level of professionalism and proactive attitude in all areas. Show less
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Crossroads Theatre Company
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United States
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Performing Arts
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1 - 100 Employee
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Associate Producer & Production Stage Manager
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Oct 2012 - May 2017
SSROADS THEATRE COMPANY, New Brunswick, NJ - October 2012 – May 2017 I managed the business office and daily operation for the Tony® Award winning theatre company. I reported to and worked closely with the Producing Artist Director, executed contracts, managed budgets and invoicing, coordinated with vendors, facilitated the set up and breakdown of various events, assisted with grant applications, and spearheaded marketing. I ensured the needs of our patrons, donors, and stakeholders were met through proper communication and follow through on requests. Daily, I answered phones and emails from customers, vendors, and agencies. I processed membership paperwork and payments, maintained a detailed filing system, and was responsible for implementation and training of a variety of event ticketing systems. I maintained the office environment and worked with the venues to ensure office and production needs were met. I was responsible for travel and hotel accommodation for our guest artists and attended annual conferences and community meetings on behalf of the company. I collaborated in producing event programs and productions as well as meeting critical event and contract deadlines. I maintained the company’s social media and professional website, event program designs, and worked closely with marketing and public relations. Show less
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Royal Irrigation & Driveway Armor
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Marlboro, New Jersey
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Office Manager/Scheduler
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Oct 2012 - May 2015
I was the office manager for a company operating two businesses simultaneously under one owner with two separate staff. Through the two CRM and scheduling software systems, I was responsible for scheduling service requests with customers as well as communicating with the onsite technicians, managing the company website and marketing, database entry, faxing, maintaining the schedule of the business owner. I processed critical paperwork and applications for on-site installations, working with the city and utility companies to ensure the proper protocols were met. I also trained new employees and managed the office environment. Show less
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Grapids Irrigation
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United States
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Construction
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1 - 100 Employee
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Scheduler/Administrative Assistant
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Aug 2007 - Aug 2009
I was responsible for scheduling service requests with customers using customized scheduling software, communicating with the onsite technicians, database entry, mailroom and faxes. I organized and maintained company files, designed and maintained the company’s website, and assisted. I processed critical paperwork and applications for on-site installations, working with the city and utility companies to ensure the proper protocols were met. I reported to and worked directly with the company’s President and Vice President. Show less
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Producer / Stage Manager
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Jan 2005 - Aug 2009
I was the Producer/Stage Manager for Miss Spirit of the State, a Miss America Organization preliminary pageant. I worked directly with the Executive Director and managed the volunteers, title holders, contestants, technicians and talent. I helped manage and maintain schedules leading up to and throughout the pageant weekend event and ran the show from the booth, calling cues, communicating with the front of house staff, Executive Director, and backstage staff. I was the Producer/Stage Manager for Miss Spirit of the State, a Miss America Organization preliminary pageant. I worked directly with the Executive Director and managed the volunteers, title holders, contestants, technicians and talent. I helped manage and maintain schedules leading up to and throughout the pageant weekend event and ran the show from the booth, calling cues, communicating with the front of house staff, Executive Director, and backstage staff.
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Kentwood Alumni Performers
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Kentwood, MI
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Co-Founder / Producer
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2005 - 2009
Co-founded a non-profit theatre company, made up of the talented alumni from the Kentwood Public School system. We produced musicals and cabarets. Godspell (Producer) directed by Andrew Williams (co-founder) Christmas Cabaret (Producer) EKAP Rockin’ Broadway (Producer) EKAP and Friends Presents… (Producer) Clue: The Musical (Producer) directed by Jordon Hudson Co-founded a non-profit theatre company, made up of the talented alumni from the Kentwood Public School system. We produced musicals and cabarets. Godspell (Producer) directed by Andrew Williams (co-founder) Christmas Cabaret (Producer) EKAP Rockin’ Broadway (Producer) EKAP and Friends Presents… (Producer) Clue: The Musical (Producer) directed by Jordon Hudson
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Education
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2009 - 2012
Rutgers University
Master of Fine Arts (MFA), Stage Management -
1999 - 2003
Grand Valley State University
Bachelor of Fine Arts (BFA), Sculpture
Community
