Michelle Vazquez
Tasting Room Lead at Akash Winery & Vineyard- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Beer Server
Cicerone® Certification ProgramNov, 2022- Oct, 2024 -
Level 3 Award in Wines – Completed Unit 2 with Merit { Pending Unit 1 )
Wine & Spirit Education TrustOct, 2021- Oct, 2024 -
Level 2 Award in Wines with Merit
Wine & Spirit Education TrustApr, 2021- Oct, 2024 -
Student Safe Zone
CSUMB Otter Cross Cultural CenterApr, 2018- Oct, 2024 -
Adult First Aid/CPR/AED
American Red CrossOct, 2022- Oct, 2024 -
Mental Health First Aid USA
National Council for Community Behavior Health CareNov, 2015- Oct, 2024
Experience
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Akash Winery & Vineyard
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United States
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Beverage Manufacturing
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1 - 100 Employee
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Tasting Room Lead
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Mar 2021 - Present
Led a successful tasting room day-to-day operations by overseeing front-of-the-house tasting service, behind-the-house operations, kitchen operations, visitor relations, and members' experience. Sustained the growth of the wine club program through, retaining memberships among 7 clubs, maintaining up-to-date information on members' accounts, and meeting monthly membership sign-up goals. Supported shipping program by coordinating orders from wine club shipments (across 7 clubs), website, and tasting room by managing inventory of wine bottles and shipping materials to ensure successful, prompt shipments. Created and maintained an inventory database for merchandise, coordinated with vendors to sustain stock, and curated an accessible, inclusive merchandise display. Served large party events, from being the wine educator to corporate tastings to serving fine dining events. Supported the process of wine production by assisting in wine bottling efforts, bottling serval collections in a day. Show less
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Carter Hospitality Group, LLC
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United States
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Hospitality
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1 - 100 Employee
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Tasting Room Associate
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Jun 2020 - Mar 2021
Provided excellent customer service and hospitality for guests visiting the tasting rooms of Carter Estate Winery and South Coast Winery, through rotating roles of host, cashier, bar back, and server. Met and exceeded shift goals in wine club sign-ups and bottle sales, with one weekend being the top associate acquiring wine club memberships with 14 club sign-ups. Retained and grew the wine club(s) among Carter Estate Winery and South Coast Winery by assisting members with club order pick-ups, shipments, updating members’ accounts, and converting tasting room guests to members. Managed inventory of merchandise and wine bottles within the tasting room of Carter Estate Winery. Show less
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Floor Associate
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Apr 2019 - Jul 2019
• Supported the profitability of The Scarlet Sage Herb Co. by providing excellent customer service in a fast-paced sales environment. • Assisted staff by opting in multiple roles, from maintaining the register to assisting inventory to consult customer needs, to maintain operations and customer satisfaction. • Maintained a lively, accessible environment for customers by actively listening and taking immediate action to resolve any conflict that arose. • Supported the profitability of The Scarlet Sage Herb Co. by providing excellent customer service in a fast-paced sales environment. • Assisted staff by opting in multiple roles, from maintaining the register to assisting inventory to consult customer needs, to maintain operations and customer satisfaction. • Maintained a lively, accessible environment for customers by actively listening and taking immediate action to resolve any conflict that arose.
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Living Learning Program Resident Advisor
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Aug 2015 - May 2018
Led a cohort of 30 residents in the living learning program, Project Leading Change, with curriculum focused on sustainability, business innovation and social justice Marketed, developed, budgeted and led programs in 4 residential halls for 700 students to implement social justice education, encourage personal development, and community building Served on an on-call rotation to oversee the safety and security of residents within the area of 4 residential halls to provide peer counseling, conflict resolution and crisis intervention Facilitated educational trainings for Resident Advisors on racial battle fatigue, emotional value and conflict resolution Show less
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Diversity & Inclusion Senator
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Apr 2017 - Apr 2018
Advocated for the diverse student body in 7 campus-wide committees to increase cultural awareness, celebrate diversity, promote equity and identity for students through intentional, collaborative programming to increase the recruitment and retention of the student body Led programming for AS Diversity & Inclusion and AS Sexual Assault Awareness committees with a budget of $26,500 towards campus-wide events and annual cultural affinity graduation celebrations Recruited and supervised three student interns in their social justice knowledge, programming skills, and leadership development Developed and facilitated Diversity and Inclusion trainings to 25 officers on implicit bias, microaggressions, inclusive marketing and programming, to cultivate accessible, socially responsible leadership board in student government, sports and club councils. Show less
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Transportation Outreach Coordinator (Student)
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Mar 2017 - Jul 2017
Designed and implemented a marketing campaign to revitalize transportation methods on campus to increase participation of sustainable practices among staff, faculty and students Served as the liaison between Monterey-Salinas Transit and CSU Monterey Bay to communicate transit services, and negotiate lines and routes to accommodate the campus transportation culture Revitalized and maintained an accessible web-page focused on all relevant campus transportation resources and campus development insights Show less
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Corner Bakery
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United Kingdom
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Baked Goods Manufacturing
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1 - 100 Employee
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Cashier
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Jun 2014 - Aug 2014
Supported the profitability of Corner Bakery Cafe through excellent customer service in a fast-paced sales environment. Assisted staff by opting in multiple roles for front of the house operations, such as server, cashier, and expeditor Maintained a lively, accessible environment for customers by actively listening to their needs and taking action to resolve any conflict that arise. Supported the profitability of Corner Bakery Cafe through excellent customer service in a fast-paced sales environment. Assisted staff by opting in multiple roles for front of the house operations, such as server, cashier, and expeditor Maintained a lively, accessible environment for customers by actively listening to their needs and taking action to resolve any conflict that arise.
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Education
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2014 - 2018
California State University, Monterey Bay
Bachelor of Science, Business Administration (BSBA), Marketing
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