Experience

Charlotte Center for Legal Advocacy

• United States
• Law Practice
• 1 - 100 Employee

• Medicaid Managed Care Ombudsman

  • Mar 2021 - Present

  • Advocated for client rights under Medicaid managed care and resolved disputes with managed care plans. • Provided comprehensive case management services, and connected clients and families to appropriate resources. • Displayed sensitivity to cultural and linguistic needs of clients and families served. • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities. • Conducted outreach with community stakeholders to educate and provide services to clients and families. • Created and presented in depth presentations both virtually and in-person.



Kelly Connect

• Charlotte, North Carolina, United States

• Technical Support Representative

  • Mar 2020 - Mar 2021

  • Assisted customers by telephone in identifying issues and explaining solutions to restore service and functionality of Apple products. • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Translated complex technical issues into digestible language for non-technical users. • Assisted customers by telephone in identifying issues and explaining solutions to restore service and functionality of Apple products. • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Translated complex technical issues into digestible language for non-technical users.



Carolinas CARE Partnership

• Charlotte, North Carolina, United States

• Intern

  • Aug 2019 - Feb 2020

  • Produced high-quality documents, spreadsheets and presentations for internal and external use and distribution. • Gained extensive experience demonstrating cultural competency within community settings. • Educated members of the community about strategies for driving discussions and promoting social changes regarding HIV and PREP. • Built partnerships with related organizations to develop support and gain greater attention for HIV prevention. • Produced high-quality documents, spreadsheets and presentations for internal and external use and distribution. • Gained extensive experience demonstrating cultural competency within community settings. • Educated members of the community about strategies for driving discussions and promoting social changes regarding HIV and PREP. • Built partnerships with related organizations to develop support and gain greater attention for HIV prevention.