Experience

CarSwitch Arabia

• United Arab Emirates
• Consumer Services
• 100 - 200 Employee

• Customer Service Sales Representative

  • Aug 2022 - Present

  Guiding and monitoring the Mechanics Day to day operation. and supporting the team to improve their performance. Following up of vehicle shipments from UAE to Saudi Arabia Inbound and outbound calls to clients to learn about and address their needs, complaints, or other issues with services Developed a knowledge base for CarSwitch KSA. Guiding and monitoring the Mechanics Day to day operation. and supporting the team to improve their performance. Following up of vehicle shipments from UAE to Saudi Arabia Inbound and outbound calls to clients to learn about and address their needs, complaints, or other issues with services Developed a knowledge base for CarSwitch KSA.



Emirates Post

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2021 - Aug 2022

  Handling customers’ calls and shipping orders and listening to their questions, and providing answers as needed. Respond to all inquiries about mail and provide the necessary assistance. Responded immediately to consumer complaints and gathered necessary data to make informed decisions about corrective action. Built relationships with customers via communication, active listening, and answer- to-inquiry skills. Handling customers’ calls and shipping orders and listening to their questions, and providing answers as needed. Respond to all inquiries about mail and provide the necessary assistance. Responded immediately to consumer complaints and gathered necessary data to make informed decisions about corrective action. Built relationships with customers via communication, active listening, and answer- to-inquiry skills.



AHBA Air Handling

• Sudan
• Airlines and Aviation
• 1 - 100 Employee

• Ramp Agent

  • Dec 2019 - Jan 2021

  Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport Report equipment problems and breakdowns to facilitate fast repairs Maintain on-time connections by guiding aircraft to and from gate positions. Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport Report equipment problems and breakdowns to facilitate fast repairs Maintain on-time connections by guiding aircraft to and from gate positions.



Inspire Software Company

• Khartoum State, Sudan

• Customer Service Representative

  • Mar 2014 - Nov 2019

  Find creative solutions to problems that exceed customer satisfaction. Consulted with customers to get their feedback and fix any issues with the product or service. Document details of customer interactions, complaints, or comments, as well as the actions, that are taken. Verify that appropriate changes have been made to resolve customer issues. Helped employees, visitors and customers politely and professionally. Provide customers with information about products and services over the phone or in person, take orders, cancel accounts, or receive complaints. asks and responsibilities. Show less