Sales Operations Manager

• Sep 2022 - Present

* Support the sales team using Salesforce, Pardot and other sales operations tools with process improvement, tracking and analytics to maximise sales throughput and outcomes * Architect and manage ongoing updates to our Salesforce instance including design enhancements, price book updates, building and maintaining custom reports and dashboards * Partner with sales leadership to create and maintain sales forecasting models and data * Support the sales team using Salesforce, Pardot and other sales operations tools with process improvement, tracking and analytics to maximise sales throughput and outcomes * Architect and manage ongoing updates to our Salesforce instance including design enhancements, price book updates, building and maintaining custom reports and dashboards * Partner with sales leadership to create and maintain sales forecasting models and data

Senior Manager Sales Operations

• Nov 2021 - Sep 2022

Sales Operations Manager, APAC

• Oct 2020 - Oct 2021

My role is to ensure the go-to-market processes support the successful execution of business and sales objectives and provide the business insights by analyzing and distilling data Key Responsibilities * Lead bi-weekly production of regional Sales KPIs for the GTM organization * Support Country Managers with quarterly target setting process * Work across systems to ensure customer information is synchronized and accurate * Serve as a trusted partner to the APAC Sales organization * Drive improvement of sales processes, policies, and procedures (Structure, Evaluate, Implement & Track) * Support special projects. * SalesForce Administrator Support for APAC business team Show less

AVP - Sales Planning & Support

• Apr 2018 - Oct 2020

• Rolled out SalesForce.com in 12 weeks to scale up the Sales & Distribution team rapidly• Accelerate the acquisition of new partners base on new digital platform• Creates dashboards and management reports for decision making• Analysis and forecasting of sales revenue, scrum review with sales team weekly• Create & manage ScoreCards for performance tracking of team• Part of key team to roll out SAP for Group

Manager, Sales Operations

• Aug 2017 - Mar 2018

• Establish effective sales enablement tools to equip the BD team to scale up rapidly• Accelerate the acquisition of new partners base on new digital platform. • Post-sales engagement with merchants to ensure successful on-boarding and customer satisfaction

Business Operations Manager

• May 2016 - Aug 2017

E-Sales Support Manager - APAC

• May 2014 - Aug 2015

- Manage a team of experienced local sales support team and additionally increase the cooperation of extended supporting teams based regionally • Maintain influence and manage relationships of extended regional sales teams to ensure new and renewal sales targets are met on a regional basis • Support the personal development of team members in line with department and organizational development • Improve customer satisfaction • Analyze data and structuring work. Consistently explore ways to further optimize sales support within opportunity identification, new and renewal pipeline management and back office processes with the purpose of assisting regional sales teams to achieve targets Show less

Associate Customer Portfolio Manager - Asia Pacific

• Apr 2013 - Feb 2014

Part of the Customer Portfolio Management Team which focuses on subscription and maintenance renewals.Drive increased revenue focused mainly on Enterprise renewals and opportunities such as migrations, latent capacity and new add-on functionality.Build new reporting capability to facilitate analysis and decision making.

Associate Customer Portfolio Manager - Asia South

• Dec 2007 - Mar 2013

to provide general assistance and support to the Customer Portfolio Management team in order to maintain and grow CA's renewal portfolio- Act as a communication lead between CPM and other related departments regarding processes and sales transactions. - Provide regular feedback to the Management from the field point of view. Make recommendations for process and configuration changes based on field sales needs. - Work with the team to maintain the highest level of customer satisfaction within the territory Show less

Senior Sale Accounting Analyst - Asia South

• Jun 2006 - Dec 2007

- Management of Sales Accounting department – South East Asia- Review and approval of all sales contracts and business proposals in accordance to SOX, GAAP and other legal and corporate policies.- Oversee credit control function to ensure healthy cash flow and fund management- Responsible for commission analysis and payment

Accountant - Contract

• Nov 2005 - Jun 2006

 In charge of GL reconciliation for South East Asia  Management of AP for Australia and New Zealand  In-Country support for Singapore  In charge of GL reconciliation for South East Asia  Management of AP for Australia and New Zealand  In-Country support for Singapore