Experience

Faith Academy Philippines

• Philippines
• Education
• 1 - 100 Employee

• IT Support & System Analyst

  • Jul 2012 - Present

  Philippines



Faith Academy

• United States
• 1 - 100 Employee

• IT Support and System Support

  • Jan 2010 - Present

  Cainta, Rizal

• IT Helpdesk Technician

  • Jul 2012 - Present

  Provide first-level contact and problem resolution for all end users with hardware, software and application problems Resolve as many end user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Communicate with and advise end users on appropriate action(s) to take Follow standard help desk procedures: Greet end users respectfully Respond within appropriate time frame Keep end users informed as to… Show more Provide first-level contact and problem resolution for all end users with hardware, software and application problems Resolve as many end user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Communicate with and advise end users on appropriate action(s) to take Follow standard help desk procedures: Greet end users respectfully Respond within appropriate time frame Keep end users informed as to the status of their request Identify and escalate situations requiring urgent attention Stay current with Faith Academy systems information, changes and updates Assist with the maintenance of user accounts within Active Directory and Google Apps Register staff, student and community devices for Internet access Work in unity with the Information Technology Services team to maintain an accurate and up-to-date list of all DHCP reservations Monitor and maintain the various Canon Multifunction print devices on campus Install printer drivers for end users Replace toner cartridges as needed Contact Canon for hardware support as needed Review and update help desk documentation as assigned by the Director Work with the System Administrator to manage network user accounts within our Active Directory Work with the Google Apps Administrator to manage user accounts within our Google Apps Directory Work with the Information Technology Services team to register staff, student and community devices for Internet access Work in unity with the Information Technology Services team to maintain an accurate and up-to-date list of all DHCP reservations Work in unity with the Information Technology Services team to maintain an accurate and up-to-date inventory Work with the Webmaster to manage Update website content as requested and approved by school staff and/or the Director Work with Webmaster to troubleshoot problem with the website

• Google Apps Specialist / IT Heldesk Support/ Web Support

  • Jul 2012 - Present

  Provide first-level contact and problem resolution for all end users with hardware, software and application problems Resolve as many end user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Communicate with and advise end users on appropriate action(s) to take Follow standard help desk procedures: Greet end users respectfully Respond within appropriate time frame Keep end users informed as to… Show more Provide first-level contact and problem resolution for all end users with hardware, software and application problems Resolve as many end user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Communicate with and advise end users on appropriate action(s) to take Follow standard help desk procedures: Greet end users respectfully Respond within appropriate time frame Keep end users informed as to the status of their request Identify and escalate situations requiring urgent attention Stay current with Faith Academy systems information, changes and updates Monitor and maintain the various Canon Multifunction print devices on campus Install printer drivers for end users Replace toner cartridges as needed Report to Canon when toners are replaced to ensure ample stock of replacement toner is maintained Contact Canon for hardware support as needed Review and update help desk documentation as assigned by the Director Work with the System Administrator to manage network user accounts within our Active Directory As Google Apps Administrator Manage user accounts in our Google Apps Domain Manage group memberships in our Google Apps Domain Manage calendars and resources in our Google Apps Domain Manage site in our Google Apps Domain Serve as the “go to” person for all things Google Apps Assist staff in designing and implementing solutions using Google Apps Manage third-party products integrated with Google Apps, such as Teacher Dashboard, Lucidchart, Lucidpress, etc Work with the Information Technology Services team to register staff, student and community devices for Internet access Work in unity with the Information Technology Services team to maintain an accurate and up-to-date list of all DHCP reservations Work in unity with the Information Technology Services team to maintain an accurate and up-to-date inventory Work with the Website Content Manager to upd

• Office Assistant

  • Aug 2011 - Jul 2012

• High School Secretary

  • Jun 2010 - Jul 2011



LightForm Canada

• Canada
• Design Services
• 1 - 100 Employee

• Data Maintenance Specialist

  • Feb 2023 - Jul 2023

  Edmonton, Alberta, Canada

• Data Maintenance Specialist

  • Feb 2023 - Jul 2023

  Edmonton, Alberta, Canada

• Web Content Specialist

  • Feb 2023 - Jul 2023

  Edmonton, Alberta, Canada

• Web Content Specialist

  • Feb 2023 - Jul 2023

  Edmonton, Alberta, Canada



LighForm Canada

• Canada
• Design Services
• 1 - 100 Employee

• Data Maintenance Specialist/Web Content Specialist

  • Feb 2023 - Jul 2023

  Edmonton, Alberta, Canada