Paraprofessional

• Mar 2019 - Present

Ancillary Service Team Leader

• Oct 2010 - Oct 2019

In-house turned remote after 2yrs. Manage team on work functions, live meetings weekly/monthly to touch base and update reports, produce reports to enhance company functions and SLAs. Data Entry, Return Mail filing, Receive Documents from Healthcare Plans/ Members/ Provider etc. Ensured fast handling. Assure work is done in a timely manner to comply with our client SLA's (standard level agreements). Compiled Spreadsheets and Workbooks for Management of Productivity on a daily basis. Fax Important Documents to clients and interpersonal. Distribute work to representatives and place them in queues for daily assignments. Assist in the training and growth of new hires to the dept. Answering customer phone calls when needed & making outbound calls. Help with Return mail protocols which include contacting clients for new addresses, getting any information required to complete enrollment process etc. Also fax documents which are requested by the clients. Microsoft Suit Experience Show less

Inventory Team Member

• Mar 2016 - Sep 2016

Input items into kiosk and count manually. I am required to Lift, bend, squat to arrange and shelf products according to menu. Train new hires when needed as asked. Run reports to ensure what items are in the system and want is needed to be filled before the night is up. Cleaning up the facility before and after shift is required. Fill in night rollover reports for next shift to start. Input items into kiosk and count manually. I am required to Lift, bend, squat to arrange and shelf products according to menu. Train new hires when needed as asked. Run reports to ensure what items are in the system and want is needed to be filled before the night is up. Cleaning up the facility before and after shift is required. Fill in night rollover reports for next shift to start.

Supervisor

• Jun 2014 - Apr 2015

Manage 15-20 cashiers and floor stage. Manage Customer Service Desk. Manage front end cashiers. Manage Floor staff. Manage Layaway staff and Training for all areas. Hold meetings before shift to advise on today’s work and any coaching if needed. Give out banks and end of the day vault room count. Manage 15-20 cashiers and floor stage. Manage Customer Service Desk. Manage front end cashiers. Manage Floor staff. Manage Layaway staff and Training for all areas. Hold meetings before shift to advise on today’s work and any coaching if needed. Give out banks and end of the day vault room count.

Supervisor Of Operations

• Jun 2005 - Jun 2009

Train employees, Switchboard, Office Admin, Customer Service, Vault Room Supervisor, Valet Supervisor, Field Supervisor, Lane Supervisor, location switch daily. Drive to transport representatives to and from work locations and patrol lots when needed for customer assistance. Train employees, Switchboard, Office Admin, Customer Service, Vault Room Supervisor, Valet Supervisor, Field Supervisor, Lane Supervisor, location switch daily. Drive to transport representatives to and from work locations and patrol lots when needed for customer assistance.