Experience

Al Fuad Exchange

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2023 - Present

• Branch Manager

  • Oct 2022 - Sep 2023

  ü Prepare the suitable weekly schedule for the branch staff.ü Responsible for all staff behavior and the needful training to assure the highest level of customer service in the branch with clients.ü In charge to attend to the needs of existing and new In charge of the Cash Management and the available liquidity and any parcel from branch to (Head office / branch/ banks). Client.ü Approve amendments /refund request for Transactions.ü Provide the reports at the end of the day transactions and month end processing. ü Prepares the required monthly report to the Management, ensuring that all provided reports are accurate.ü Complying with AML procedures, internal policies and procedures.ü Listen to customer & practice according to company policies. Justifying by situation is.ü Educate the clients by our services & policy procedures practice,ü Receiving and handling customer complaints in a professional way.Providing an excellent, adequate services to all customers and handling while resolving also all their complaints, Attracting or giving attention for any clients need support in the exchange hall. Show less

• Teller

  • Nov 2021 - Sep 2023

  ü ensure that visitors are well-attended,ü Ensure to obtain customer feedback, assist visitors and Staff when required,ü Providing an excellent and adequate services to all customers,ü Prepare the staff timetable, ü Check the source of funds for individuals and the purpose of making any transactions, Controlling Fraud,ü Handling all the Remittances (receiving or sending money and cash handling),ü Provide end to end transaction solutions by actively promoting our company services,ü Achieve the company target and Bringing new clients, Show less



Syriatel Mobile Telecom

• Syrian Arab Republic
• Telecommunications
• 700 & Above Employee

• Key Account Manager

  • Jul 2016 - Nov 2021

   Develop and build strategic networking and business relationships with Local Authorities. Establishes external interfaces customers, VIPs, ministries and local authorities enhancing company wallet share. create new ways to improve future sales performance, arrange efficiency improvements for sales processes and ways to improve customer satisfaction, Monitor and ensures revenue collection from Target Customer Groups. Develop skills resources that can perform best-in-class sales at VIP Unit, Direct and control the provision of VIP Relations services to ensure prompt, courteous and reliable service, Define and review all policies, procedures and guidelines for VIP Management functions and monitors and supervises their implementation and Provide insights from the VVIP to Syriatel Management for important decisions, Establish good working relationship with Local Authorities and VIP customers to ensure timely support, Meet customers and solicit business for the company; arrange meetings with potential customers. Prepare marketing proposal and negotiate with customers after understanding/exploring of demands of clients. Promote and sale Syriatel products and services to VIP customers, Suggest new services and solutions to fulfill customer needs, Check and analyze collected information regarding market situation and competitor behavior and provide recommendations to management. Started Individual Development Plane for Head quarter management since 2019 at Syriatel. Participated at Damascus international Fair as Syriatel Corporate and VIP Section Representative for two years in a Row, Show less

• Customer Service Representative

  • Nov 2015 - Jul 2016

  CHAM POS (Maysaloun).Position Duties:- Welcome customers, answer and solve their inquiries in professional manner- Collect all types of payments from customers (Bills, advance payments, deposits.. etc)- Promote and sell new lines, proudest and value added services, and perform related data entry on the system.- Receive and register customer’s complaints on related system.- Collect and check (Forms, applications...) related to point of service’s daily operations then submit all records to concerned parties.- Add / delete service according to customers’ requests.- Ensure accurate entering daily operational statistics on Q system- Receive and register customer’s suggestions on the related system.- Monitor my achievements.- Responsible for registering and following up all pending cases related to customers’ services within the preset timeframe.- Unsuspended the bad dept. lines related to bad dept recovery cases.- Maintain customer records by updating account information .- support Finance Department concerning POS cash controller duties when needed.-incharge for the POS during administrative holidays for three month . Show less



Blue Tower Hotel

• Damascus, Syria

• Customer Service Representative

  • Dec 2014 - Feb 2016

   Receiving visitors at the front desk by greeting, welcoming,  Answering and forwarding incoming calls,  Responsible for room reservation  Receiving visitors at the front desk by greeting, welcoming,  Answering and forwarding incoming calls,  Responsible for room reservation



Armitage Hotel

• Damascus, Syria

• Customer Service Representative

  • Nov 2012 - Jul 2014