Experience

RAMY Automotive

• United Arab Emirates
• Vehicle Repair and Maintenance
• 1 - 100 Employee

• Showroom Sales Manager, head of Technical department

  • 2020 - Present

  - Showroom/Sales manager for the largest off-road retailer in the ME - Development of sales strategies based on sales volume and analysis of industry trends to acheive and exceed sales targets - Leading sales team in achieving consistent positive growth in highly competitive market through teamwork, product training, effective sales methods, communication and better customer understanding - Achieving and exceeding customers expectations with unique and customer tailored project vehicles - Ensuring customer satisfaction and problem resolution with consistent aftersales support - Implementation, integration and development of department specific processes for efficient internal and external workflow - Ensuring showroom is constantly updated with new products, well organized with interresting arrangements, stocked and appealing to customers - Assisting workshop department with technical solutions, project guidance and recommendation while conducting technical training for workshop team - Direct involvement in OEM projects and vehicle/part development Show less



Armatech Special Vehicle Service

• Abu Dhabi, United Arab Emirates

• Service Manager

  • 2017 - 2020

  - In charge of after-sales responsibilities for armoured, amphibious and special purpose vehicles - Conducted technical, material and safety training of technicians in special service procedures such as high security armored vehicles, transparent armour, Martin Technik GmbH equipped vehicles and GIBBS amphibious vehicles - Generated protocols for the diagnosis and repair of armored and special equipment vehicles - Outlined and implemented workshop operational procedures (technical, safety and workflow) - Designed reception/handover forms and procedures for handling governmental and VIP customers - Conducted inspections, diagnosis and reports of armored vehicles and special service vehicles/equipment - Designed and optimized shop floor layout, service bays, tool arrangements and work spaces - Management of equipment procurement, consumables and supplier relations - Development and maintainence of client relations with customers from the governmental and defence sectors of the UAE (Armed Forces, General Maintenance Corps, Signal Intelligence Agency, Presidential Guard and Royal Private Offices) Show less



Abou Chakra Auto Service Center

• Sharjah, United Arab Emirates

• Service Manager

  • 2015 - 2017

  - Management and delegation of daily workshop tasks and scheduled jobs - Developed and maintained direct & effective customer relations with clients, forming a strong customer base with forecastable recurring business - Conducting vehicle inspections, test drives and reports - Carried out various levels of training for new and current staff members in managerial, administrative, technical and safety procedures - Managed sourcing and maintained optimal inventory levels of parts, tools, fluids and consumables - Founded Motorsport department focused on building race vehicles of different disciplines and levels for both privateers and teams - In charge of scheduling regular and preventative maintenance plans for road and race cars - Restored multiple classic automobiles (BMW, Chevrolet, GMC, Alfa Romeo, Range Rover etc...) Show less



Lunatics By Nature

• Abu Dhabi, United Arab Emirates

• Chief Race Engineer & Spotter

  • 2014 - 2016

  - Designed, built and continuously optimized multiple pro-class drift cars - In charge of installing and scrutineering of on board fire suppression systems, electrical safety systems in addition to driver restraint and crash safety systems - Carried out dyno runs, engine and chassis tuning, troubleshooting and shakedown tests on FD pro level cars for race prep, track specific tuning and maintenance - Devised race strategies, pit stops, adjustments, mid race repairs and troubleshooting under heavy time and resource constraints - Dedicated spotter, studying opponents to plan new strategies while communicating directly with driver during race through live radio feed Show less



Abou Chakra Auto Service

• Sharjah, United Arab Emirates

• Diagnostic Technician

  • 2009 - 2015

  - Specialized in Diagnostics and troubleshooting utilizing multiple platforms (OBDI/II, Tech I/II, GDS, Autel Pro, GT1, Star, Techstream, IT I/II etc…) - Proficient use of well known automotive repair software for accurate diagnosis and repair of problems - Experienced in reading and utilising electrical diagrams for testing and repairing wiring harnesses - In charge of pogramming and coding of control modules including anti-theft and security systems - Specialized in Diagnostics and troubleshooting utilizing multiple platforms (OBDI/II, Tech I/II, GDS, Autel Pro, GT1, Star, Techstream, IT I/II etc…) - Proficient use of well known automotive repair software for accurate diagnosis and repair of problems - Experienced in reading and utilising electrical diagrams for testing and repairing wiring harnesses - In charge of pogramming and coding of control modules including anti-theft and security systems



AUH Motorsports

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Race Technician

  • 2012 - 2014

  - In charge of set-up, maintenance and repair of FIA homologated race cars; Radical SR3/SR8 and Renault Clio Cup - Direct communication with drivers for feedback on car set up and improvements for better lap times - Installation and maintenance of SPA on-board fire suppression systems - On-track diagnosis and repair of technical issues and crashes under heavy time and resource constraints - Off season strip down and rebuild - In charge of set-up, maintenance and repair of FIA homologated race cars; Radical SR3/SR8 and Renault Clio Cup - Direct communication with drivers for feedback on car set up and improvements for better lap times - Installation and maintenance of SPA on-board fire suppression systems - On-track diagnosis and repair of technical issues and crashes under heavy time and resource constraints - Off season strip down and rebuild



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• PSG Sales Executive

  • 2005 - 2008

  - Sales Executive for Personal Systems Group consumer products - In charge of customer service; technical issues and warranty claims - Consistently surpassed sales targets through GITEX Shopper exhibitions - Sales Executive for Personal Systems Group consumer products - In charge of customer service; technical issues and warranty claims - Consistently surpassed sales targets through GITEX Shopper exhibitions