Experience

United Commercial Bank Limited

• Bangladesh
• Banking
• 700 & Above Employee

• Senior Officer

  • Jan 2022 - Present

  - To handle and manage customer’s complaints satisfactorily, quickly, effectively and efficiently- Preparation of reports on complaints for presentation to senior management- Root cause analysis for areas in which the complaints are frequently received so that the likelihood recurrence of the complaints can be reduced by identification of the cause of complaints and dealt in coordinated way- Surprise inspection to evaluate the standard of customer services and complaint management of the Branches and other touch points

• Officer, Service Quality

  • Mar 2019 - Dec 2021

  - To handle and manage customer’s complaints satisfactorily, quickly, effectively and efficiently- Preparation of reports on complaints for presentation to senior management- Root cause analysis for areas in which the complaints are frequently received so that the likelihood recurrence of the complaints can be reduced by identification of the cause of complaints and dealt in coordinated way- Surprise inspection to evaluate the standard of customer services and complaint management of the Branches and other touch points



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Officer

  • Jul 2015 - Feb 2019