Amélissa Genoud

Tech Support Operational Assistant at EMS - Electro Medical Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Lucerne Metropolitan Area, CH
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Professional working proficiency
  • German Professional working proficiency

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Credentials

  • Telc Deutsch B2
    telc GmbH - The European Language Certificates
    Aug, 2019
    - Nov, 2024
  • Certificate in Advanced English (CAE)
    Cambridge Assessment English
    Mar, 2018
    - Nov, 2024
  • PRINCE 2 Foundation
    APMG-International
    Feb, 2015
    - Nov, 2024
  • IELTS Test Academic
    Cambridge Assessment English
    Jan, 2014
    - Nov, 2024

Experience

  • EMS - Electro Medical Systems
    • Switzerland
    • Medical Equipment Manufacturing
    • 300 - 400 Employee
    • Tech Support Operational Assistant
      • Feb 2020 - Present

      Administrative management of the after-sales department for the whole of Switzerland and partly at international level in French, German and English:- Daily assistance to the 3 managers and 3 sales representatives, validation and transfer of quotations to technicians.- Provide 1st Level Support to customers (technical advice, maintenance request, loan device request, complaints etc.).- Creation, management and dispatch of devices and spare parts orders.- Preparation of shipping documents (customs invoices, incoterms and delivery notes).- Ensuring the updating of customer data and the traceability of files in the ERP system (ProConcept) and Microsoft Dynamics CRM software.- Preparation of invoices and credit notes for distributors or swiss customers, as well as monthly credit notes for the guarantee cases of the Group's subsidiaries (China, Germany, Japan, Italy, Spain).- Management of distributor or customer reminders (late payment, repair offers, non-returned devices and/or accessories).- Back-up of 4 colleagues (national and international after-sales service, reception).

  • Fours Guyon
    • France
    • Machinery Manufacturing
    • Export Sales Assistant
      • Aug 2016 - Nov 2017

      In charge of the administrative management of the export department, through the ERP system (SAGE):- Performed daily support to the CEO and the Sales Team (2 employees);- Validated and followed-up orders for spare parts and ovens;- Prepared export documents (packing list, documentery remittance, certificate of conformity, certificate of origin, EUR-1), then organised the shipment (by air, road and sea) according to the incoterms;- Established invoicing, managed the recovery of possible delays in payment.Managed the after-sales service and the sales department at international level: entered and updated customer data, requested for quotes from carriers, requested for quotes from suppliers, advised and followed-up customers.Responsible for the management of quotation for the sale of ovens to major international customers, including exclusive distributors based in the USA, Canada, the United Kingdom, Russia, Ukraine, Spain, Egypt, Japan, New Caledonia, etc.Participated in the improvement of the company communication: attendance at trade fairs, created and translated (French to English) presentation brochures.Participated in the management of the company: created dashboards of management and profitability in Excel, did comparative analysis of margins and customer discounts, reporting to the CEO.

  • Coty
    • Netherlands
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Receptionist and Sales Assistant
      • Jun 2014 - Jul 2014

      - In reception: respected procedures and access control of visitors, managed and sorted incoming calls, maintained business schedule and meetings, sorted mails and archived documents.- In-shop: product shelving, facing and stocking, complied with quality and merchandising standards, ascertained and advised customers’ needs and wants. - In reception: respected procedures and access control of visitors, managed and sorted incoming calls, maintained business schedule and meetings, sorted mails and archived documents.- In-shop: product shelving, facing and stocking, complied with quality and merchandising standards, ascertained and advised customers’ needs and wants.

  • Carrefour
    • France
    • Retail
    • 700 & Above Employee
    • Cashier
      • Sep 2008 - Aug 2009

      - Scanned goods and collected payments.- Operated the cash register and handled cash transactions with customers.- Answered customers' questions, and provided information on procedures or policies.- Provided training and assistance to new joined cashier. - Scanned goods and collected payments.- Operated the cash register and handled cash transactions with customers.- Answered customers' questions, and provided information on procedures or policies.- Provided training and assistance to new joined cashier.

Education

  • NEOMA Business School
    Master of Science (MSc) in International Project Development, International Business/Trade/Commerce
    2013 - 2015
  • Language Stay in South Africa, Spain, and Germany
    Certificate in English, Spanish, and German
    2018 - 2019
  • The University of Western Australia
    Certificate in English
    2012 - 2013
  • Artesis Hogeschool Antwerpen
    Applied Law Studies and European Management, International Business/Trade/Commerce
    2011 - 2012
  • IPAC
    Bachelor in International Business, International Business/Trade/Commerce
    2009 - 2012

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